Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job Details

Head of
Business Partnering – Retail & Operations
Hemel Hempstead (Hybrid)
Annual Salary + Bonus and Benefits

Haven seeks a
Head of Business Partnering – Retail & Operations to lead the finance
business partnering division across all 4 Haven park regions and retail

This pivotal
leadership role involves providing insightful financial analysis, strategic
guidance, and actionable recommendations for the 4 park regions and retail
teams. The Head of Business Partnering ensures effective collaboration with
operations directors and retail teams to surpass financial objectives and drive
strategic initiatives. Reporting to the COO, you will oversee a team of 6
direct reports.

This is a
hybrid role, with an expectation of 3-4 days per week at our Head Office in
Hemel Hempstead and occasional park visits.

To learn, develop and become an expert in a key area of the business by:

– Establishing processes, tools, and methodologies for Park FBPs to comprehensively review and analyse financials, KPIs, and metrics, ensuring accurate performance assessment.
– Utilising insights to guide decision-making with ODs and COO, presenting financial metrics in a clear and understandable manner for all stakeholders.
– Fostering a risk-intelligent culture by challenging the business and identifying issues promptly.
– Understanding financial statement fundamentals to effectively analyse data, collaborating with teams, and solve performance issues.
– Hosting weekly and monthly meetings with the wider business, inviting the different Finance Business Partners to present and provide the necessary insight in order for the business to understand performance, the risks & opportunities of meeting financial and other targets and the financial implications of other decisions
– Collaborating with stakeholders to develop annual budgets aligned with business strategy.
– Providing leadership for team development and building relationships across the business.
– Being responsible for the collaboration with other finance teams and the BI team to develop a suite of regular reports that are adopted as universal by the business and used to understand business performance
– Where required, providing financial expertise in strategic and other initiatives, such as identifying Tax or working capital implications within a particular initiative and translating commercial or operational metrics into reportable & measurable financial metrics that align with KPIs and targets.
– Offering financial expertise for strategic initiatives, identifying and addressing potential risks or opportunities.
– Identifying and address finance risks or opportunities in collaboration with stakeholders.
– Contributing to periodic reporting and attend business meetings to meet stakeholder requirements and provide insight to senior management.

What we’d like you to bring:
– Comprehensive understanding of accounting principles.
– Insight into how operational decisions impact financial metrics.
– Familiarity with accounting standards, financial reporting, tax, and compliance, with the ability to identify and address relevant issues.
– Proficient team management skills, fostering inclusivity and career progression.
– Collaborative approach with various stakeholders.
– Excellent verbal and written communication skills, simplifying complex financial information.
– Ability to translate financial analysis into understandable narratives for different stakeholders.
– Proficiency in utilising data analysis tools.
– Effective time management for meeting deadlines.
– Aptitude for identifying value-creating opportunities across finance and operations.
– Possession of a professional Accounting/Finance qualification.
– Proven track record of working collaboratively in cross-functional teams.
– Leadership qualities to drive financial initiatives and influence decision-making.
– Experience in developing and implementing strategic financial plans aligned with business objectives.
– Demonstrated initiative, integrity, and transparency in financial dealings.
– High engagement level to enhance the financial culture.
– Diligence in keeping the financial needs of stakeholders in focus.
– Strong adherence to ethical and professional standards, ensuring team awareness and compliance with relevant financial regulations

What’s In
It For You? 

– Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
– Annual bonus
– 20% discount on both Haven and Warner Hotels holiday for you, family and
– Comprehensive wellbeing support
– Access to the Bourne Leisure corporate box at the O2 Arena ,London
– Exclusive discounts with corporate partners
– Exciting career pathways, including Learning and Development opportunities
such as Apprenticeships and Degrees
– Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we? 
We’re part of an award-winning Bourne Leisure family, which includes Haven
& Warner Hotels. We have 9,000 fantastic team members and 39 beautiful
seaside locations and our HQ based in Hemel Hempstead. 
What’s it like to work with us? 
Working with us is ultimately defined by our exceptional people and teams. At
Haven, we take pride in our Breath of Fresh Air culture, which focuses on
valuing and supporting every team member. We prioritise openness and
transparency in our interactions allowing our team members to be their
authentic selves. 
We operate a hybrid working model, meaning 50% of your working week will be
spent at the office, occasionally on Park, or at external events. 
What can you expect during the recruitment process? 
The interview process will be up to 3 stages and may contain a presentation or
skills test, depending on the role. If you require any support or reasonable
adjustments to help you perform at your best during this process, please let us

equity, and inclusion are at the heart of who we are and what we do. Our
commitment to these values is unwavering and they are central to our mission.
We encourage applications from all backgrounds, communities and industries and
we are happy to discuss any reasonable adjustments or flexibility that you may
require, including whether a role can be part-time or a job-share. 

We genuinely
care about every candidate’s experience during the recruitment process and are
here to provide support where we can. If you require any assistance or
reasonable adjustments while applying, please don’t hesitate to reach out to us
at resourcingteam@bourne-leisure.co.uk. 

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