Overview
Half Time Draw Ticket Agent – Newcastle upon Tyne
RESPONSIBLE TO: Match Day Supervisor – Foundation Fundraising
RESPONSIBLE FOR: N/A
For an informal chat please contact Caroline Brown (Caroline.brown@nufc.co.uk)
JOB SUMMARY/MAIN DUTIES
Newcastle United Foundation takes our club – Newcastle United – into the community. Using the
unrivalled passion for football in our region, we are committed to creating positive change to help
everyone achieve their potential.
Since 2008, the official charity of Newcastle United has been changing lives for the better, helping
people improve their physical and mental health, become more employable, and encouraging them
to reach their potential.
We need friendly, professional, and passionate individuals to help us fundraise on matchdays by
selling half time draw tickets to Newcastle United hospitality guests at St. James’ Park. Responsibilities include:
- Selling half time draw tickets and promotion of Newcastle United Foundation at St James’
Park during NUFC home matchdays - Safe storage of cash and card machines
- Transfer of all cash, unsold tickets, winning tickets and stubs to Match Day Supervisor at
the end of the shift - Raise awareness of Newcastle United Foundation
A typical matchday is a 3pm kick off and your 3 hours shift starts promptly at 12.30pm. There are
lunchtime and evening fixtures to also consider when applying. Applicants should be flexible to
accommodate fixtures changes which can occur at short notice.
Half time draw tickets are sold for £2 each and can be purchased using cash or card. We would
encourage upselling to hospitality guests by offering 5 tickets for £10 as an example.
Winning prizes include £500 cash and match tickets.
Agents will work as part of a team as well as on their own once comfortable with your dedicated
area(s).
Once the game has started, agents will return to the team leader to cash up, count tickets and share
any feedback received pre match.
The atmosphere at St. James’ Park is electric and you will be part of the build-up on the day.
PERSON SPECIFICATION
Experience
- Customer service
- Hospitality awareness
- Sales
Aptitude or Skill
- Ability to interact with strangers and build relationships with guests
- Confident
- Sales
Personal Characteristics
- Commitment to the mission, aims and values of the Foundation
- Friendly and polite manner
- Flexible approach
Special Conditions
Wage will be paid at £40 per game and paid by BACS on the last working day of the month
Branded Newcastle United Foundation T-shirt and apron will be provided as part of the uniform worn
on the day. It is the responsibility of the agent to wash and return the T-shirt for each match.
Learning and development required to fulfil role:
- Safeguarding including how to record any issues.
- Prevent Training
- Equality, Diversity and Inclusion
This role is subject to a basic DBS check
Working in different locations – This post will be based at St. James’ Park, NE1 4ST
In addition to these functions, employees are required to carry out such other duties as may reasonably
be required.
GENERAL STATEMENT
All employees of the Foundation must at all times carry out their responsibilities with due regards to
all policies and procedures and in particular health and safety, confidentiality and data protection.
SAFEGUARDING & WELFARE STATEMENT
The Foundation is committed to the safeguarding and welfare of all children, young people and adults
at risk of harm and requires all staff, volunteers and others associated with the Foundation to share
and endorse this commitment.
If a role requires a CRC at Standard or Enhanced level (which may include checks against the Barred
List), it is exempt from the Rehabilitation of Offenders Act (1974). Therefore all convictions, including
all spent convictions that may not been subject to filtering by the disclosure should be declared on the
documents provided as part of the recruitment process.
EQUALITY STATEMENT
The Foundation is also committed to equality and diversity and believes in equal opportunities for all.
We require all staff, volunteers and others associated with the Foundation to share and endorse this
commitment.
You are required to ensure a positive attitude towards equality and diversity at all times. You must
ensure that you treat others fairly and with respect. Your behaviour must align to the principles of
equality as outlined in the Foundations equality policy. You must not commit any form of direct or
indirect discrimination, victimisation or harassment of any description and must promote positive
working relationships between all internal and external stakeholders.
DECLARATION
I acknowledge receipt of this job description. I have read, understood and agreed the terms outlined
above. I understand that I must adhere to the requirements of this role for the duration of my
employment. I further acknowledge and understand that the requirements of this role will change and
evolve over time and that I must adhere to the requirements of the role as they apply from time to
time. I also acknowledge and agree that I may be issued with an alternative job description to reflect
my role as it changes over the course of my employment.
Following an offer, and acceptance, of employment I acknowledge and agree that I may be added to
one or many of the different software system providers that the Foundation uses (which may change
from time to time) in order to administer my employment, to facilitate my role and my employee
benefits and for the purposes of effective communications.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
