Overview
Groups, Conference, and Events Sales Manager – London
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Group, Conference and Events (GCE) Sales Manager, you’re not just driving revenue by leading strategic GCE sales efforts – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here’s what you’ll do during a typical day:
- Drive GCE revenue: Manage a portfolio of high-value Groups, Meetings and Events enquiries with a focus on achieving and exceeding conversion targets
- Optimize business performance: Drive incremental revenue through strategic sales techniques, solution-based selling, and effective negotiation. Maximize profitability while maintaining strong client relationships and Hilton brand standards.
- Lead sales strategy execution: Execute and adapt to evolving GME sales strategies, ensuring alignment with hotel and regional commercial priorities.
- Stay ahead of the competition: Monitor market trends, competitor activity, and customer demand to identify opportunities for business growth. Partner closely with Revenue Management, Commercial, and Operations teams to develop winning sales strategies.
- Ensure process accuracy: Conduct regular spot checks on bookings to support audit readiness and high-quality execution across systems and procedures
- Promote the hotel: Organize and participate in promotional activities to increase visibility and drive GCE business
- Client Relationship Management: Act as a trusted advisor throughout the sales process, providing expert guidance and recommendations, Build strong relationships with corporate clients, agencies, event organizers, and key decision-makers. Understand each client’s unique objectives and deliver tailored solutions that exceed expectations.
Skills & Experience
- Proven success in Groups, Meetings & Events sales or hotel sales within a large-scale hospitality environment or similar.
- Demonstrated ability to manage and convert high-value enquiries.
- Strong commercial awareness and strategic thinking capability.
- Exceptional negotiation and influencing skills.
- Experience creating bespoke client proposals and presentations.
- Outstanding communication and relationship-building abilities.
- Excellent presentation and site inspection skills.
- Ability to thrive in a fast-paced environment and adapt to changing business priorities.
- Strong organisational skills and attention to detail.
- Proficiency in sales systems, CRM platforms, and Microsoft Office applications.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay-we’re a great place to work.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Exact Location: London, United Kingdom
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
