Overview

Are you ready to shape the future of AI in a fast-paced, innovative environment?

At IRIS, we’re transforming how our teams work with the power of Generative AI (GenAI). We’re looking for a forward thinking GenAI Operations Analyst to help us drive adoption, ensure operational excellence, and unlock the full potential of GenAI across our Customer Operations function.

What You’ll Be Doing

  • Monitor GenAI tool performance, usage, and quality of outputs.

  • Collaborate with Data Science and Product teams on updates and improvements.

  • Deliver training and upskilling support to ensure successful adoption.

  • Manage incidents and ensure AI solutions remain compliant and ethical.

  • Create documentation, track KPIs, and generate regular reports.

What You’ll Bring

  • A passion for emerging technologies, especially GenAI.

  • Strong analytical and problem-solving skills.

  • Excellent communication and cross-functional collaboration abilities.

  • Experience in operations, data analytics, or technical support.

  • Exposure to AI/ML tools or an eagerness to learn.

 

Why Join IRIS?

You’ll play a key role in shaping how we use AI to improve customer outcomes, streamline processes, and foster innovation across the business. We offer a collaborative, growth-focused culture with the freedom to experiment, iterate, and make a real impact.

 

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Salary: Competitive plus bonus and benefits
Location: UK Remote

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