Overview
Front of House Officer – London, EC4A 4TR – England
Are you a confident Security professional who has a passion for delivering exceptional customer service and takes pride in creating a safe and welcoming environment?
If you’re ready to take on a role where your professionalism, and proactive approach truly make a difference…
Apply now and become part of our team
We are looking for experienced and proactive Front of House Security Officers to join our team. In this role, you’ll be the trusted presence that defines first impressions and ensures a safe and confident environment. You’ll combine your exceptional customer service with vigilance and professionalism to ensure everyone feels both welcomed and safe.
Role: Front of House Officer
Pay Rate: £13.85 per hour
Shift Pattern: Monday to Friday 07:00 to 19:00
Location: London, EC4A 4TA (nearest tube: Farringdon)
Role Requirements: Door Supervisor SIA licence
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Additional benefits we offer via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Job Responsibilities:
- Act as the first point of contact for staff, visitors, and contractors, always delivering exceptional customer care.
- Carry out ID checks, monitor access, and respond swiftly to incidents or emergencies.
- Provide clear and accurate information in person, over the phone, and by email.
- Maintain vigilance, ensuring health and safety standards are upheld and risks are reported.
- Write concise incident reports to a professional standard.
- Oversee the upkeep of reception, foyers, and meeting areas by coordinating with cleaning staff.
- Work independently and use your initiative to resolve issues quickly and effectively.
Requirements:
- Valid Door Supervisor SIA licence and a minimum of 1 year’s security experience (preferably in a corporate setting).
- Excellent communication skills with the ability to build positive relationships at all levels.
- Proven ability to deliver exceptional customer service with a professional and welcoming approach.
- Attention to detail, strong surveillance skills, and the ability to stay alert at all times.
- IT literacy, with the ability to operate detection systems and emergency equipment.
- Ability to remain resourceful, proactive, and organised under pressure.
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
