Overview

Fleet Support Technician – Booker Retail Partners

(This role can be based out of our Didcot, Wellingborough or Hatfield Distribution Centres)

We are excited to offer the opportunity of a Fleet Support Technician to support the Fleet Engineer & the Network Transport and Delivery Teams to ensure a safe and compliant fleet with maximum asset availability.

The role will act as first-line support as the primary contact for Transport & Delivery teams, fielding enquiries and escalating complex issues to Fleet Engineering Manager where necessary.

  • Issue Resolution: Monitor, manage & resolve escalated fleet-related issues to resolve VOR turnaround, ensuring timely communication and follow-up with relevant stakeholders, through liaising with suppliers, workshops and third-party providers to ensure prompt vehicle servicing and repairs.
  • Supporting the Transport & Delivery teams during peak periods to ensure fleet availability, to be able to deliver operational excellence. 
  • Compliance Monitoring: Support the engineering team in ensuring all vehicles meet DVSA and internal compliance standards.  Collaborate with the audit team to complete site audits on maintenance standards to ensure a safe and legal operation across VMU and DC’s.
  • Ensuring our VMU & service providers maintain the highest standards of maintenance and compliance with excellent health and safety standards.
  • Managing 3rd party providers against VMU contracts T&C’s
  • Support the Transport & Delivery team management of their costs from suppliers, challenge any areas of opportunities.  Review and manage recharge damage invoices ensure the quotes are valid and reasonable – collaborate with fleet engineer

Essential

  • A willingness to travel where necessary, to attend sites and scoping meetings across the UK. Whilst on these visits, represent Booker to the highest level of professionalism and excellence.
  • IRTEC inspectors’ qualification minimum
    • City & Guilds Level 2
      • Class 1 / Class 2 Licence
        • LGV technical knowledge
          • Previous experience in a fleet support, transport operations, or engineering administration role (HGV experience preferred).
          • Strong understanding of HGV maintenance and compliance requirements
            • Excellent communication and interpersonal skills, with the ability to manage multiple stakeholders.
    • Desirable
    • CPC Holder advantageous
      • Supporting colleagues and exceptional teamwork
        • Able to analyse data Interrogating our Fleet Maintenance platform.
        • A passion to be excellent and a drive to make a change. 
        • Experience in Transport & Logistics
          • Knowledge of Vehicles Road Transport law (especially Driver’s hours and vehicles servicing etc.)
            • Experience with fleet administration
              • Knowledge of Operator licencing compliance

Shift Hours: 38 hrs per week (Any 5 from 7 working days)

Salary: Competitive

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