Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Job Details

Financial Crime Manager
Hemel Hempstead (Hybrid)
Annual salary + Bonus and Benefits

is currently seeking a Financial Crime Manager.

this role, you will report to the Group Compliance Lead and support the MLRO.
As a member of our focused and results-driven Regulatory Compliance team, you
will be responsible for driving and integrating processes and controls to
prevent and detect financial crime risks.

As a
key part of the second line of defence, you will proactively assist internal
stakeholders and collaborate closely with first-line defence functions. Your
role will involve providing timely and robust guidance, support, and oversight
while instilling a culture of financial crime prevention through clear
policies, risk assessment, mitigation, and training. You will identify
opportunities for collaboration with internal stakeholders and implement
process changes to ensure ongoing compliance with regulatory requirements.

is a full-time, permanent position located at our Head Office in Hemel
Hempstead, with three days per week onsite and the remaining days working

Your Opportunity:
To learn, develop and become an expert in a key area of the business by:

– Developing and implementing an effective financial crime prevention framework across the BLL Group, encompassing policies, processes, and training. This involves collaborating with internal stakeholders to identify overarching business and functional obligations, risks, and controls.
– Sustaining the financial crime prevention framework by proactively identifying and evaluating emerging risks, regulatory obligations, and business needs.
– Actively collaborate with first-line defence teams to establish and integrate processes and controls that align with financial crime regulatory requirements and company policies.
– Offering risk-based advice and guidance on financial crime matters to internal stakeholders, fostering a culture of risk awareness, assessment, mitigation, and necessary process improvements to meet regulatory obligations.
– Serving as the primary contact for first-line defence teams in Caravan Sales, addressing sanctions check referrals and KYC/CDD onboarding queries within agreed SLAs.
– Supporting Procurement in implementing an appropriate CDD/EDD approach to facilitate vendor onboarding in line with financial crime regulatory standards and company policy.
– Cultivating and enhancing comprehensive knowledge of UK regulatory mandates, including Money Laundering Regulations, JMLSG, and FCA Rules.
– Fostering positive working relationships with internal stakeholders, promoting open communication, collaboration, and best practice sharing.
– Managing the submission of Suspicious Activity Reports to the NCA and oversee any ensuing actions.
– Establishing and maintaining appropriate reporting mechanisms, including KPIs and processes, to identify and analyse the impact of new and emerging legislative/regulatory financial crime risks.

What we’d like you to bring:
– Strong understanding of all the functions impacted by financial crime legislation + how they are impacted to ensure appropriate advice, processes & controls.
– Strong understanding of BLL’s regulated activities and the functions impacted to ensure specific risks are identified, understood and mitigated.
– Strong operational understanding
– Analytical & problem-solving skills
– Risk identification & assessment
– Excellent verbal, written and interpersonal skills.
– Strong knowledge of Financial Crime legislation
– Knowledge of consumer credit legislation and BLL’s regulated activities
– Able to build strong collaborative relationships with internal stakeholders.
– The ability to present complex information clearly, challenge effectively and create simple solutions for the business.

What’s In It For You?
– Holiday allowance that rises with service, plus a
‘Holiday Buy Scheme’
– Annual bonus
– 20% discount on both Haven and Warner Hotels holiday for you, family and
– Comprehensive wellbeing support
– Access to the Bourne Leisure corporate box at the O2 Arena ,London
– Exclusive discounts with corporate partners
– Exciting career pathways, including Learning and Development opportunities
such as Apprenticeships and Degrees

Enhanced family friendly policies and pay* (eligibility criteria applied)

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven
& Warner Hotels. We have 9,000 fantastic team members and 39 beautiful
seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our
exceptional people and teams. At Haven, we take pride in our Breath of Fresh
Air culture, which focuses on valuing and supporting every team member. We
prioritise openness and transparency in our interactions allowing our team
members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will
be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or
skills test, depending on the role. If you require any support or reasonable
adjustments to help you perform at your best during this process, please let us

Diversity, equity, and inclusion are at the heart of who we
are and what we do. Our commitment to these values is unwavering and they are
central to our mission. We encourage applications from all backgrounds,
communities and industries and we are happy to discuss any reasonable
adjustments or flexibility that you may require, including whether a role can
be part-time or a job-share.

We genuinely care about every candidate’s experience during
the recruitment process and are here to provide support where we can. If you
require any assistance or reasonable adjustments while applying, please don’t
hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.

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