Overview

Job Introduction

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.

As the Engagement Officer, you will proactively lead co-production across our services by advising on how to create inclusive, person-centred engagement. You’ll identify barriers, recommend improvements, and ensure people we support are equal partners in shaping services. You’ll also champion innovation by highlighting new developments and using feedback to inform service design, staff training, and strategic planning.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Please note: Eden Futures are unable to offer sponsorship for this position

 

 

Main Responsibility

  • Champion inclusive practices to ensure diverse voices are represented and barriers to participation are addressed.
  • Be willing to undertake further training or development which is deemed essential to fulfilling your role.
  • Challenge thinking internally and externally where appropriate to enhance the quality of life for service users. 
  • Facilitate co-production activities, such as forums, focus groups, and creative workshops, to involve individuals in shaping policies, practices, and environments
  • Work collaboratively with internal and external professionals (e.g., Psychology, Psychiatry, ICB, IST/ICATT, CPN, S&LT, OT, RC, Social Worker, MAYBO Team, Mental Health Lead, Challenging Behaviour Foundation, National Autistic Society) to promote the rights of service users.
  • Promote and input into the development of a reflective organisational culture that learns from experience and draws on this learning to improve outcomes for service users.
  • Develop and maintain trusting relationships with people we support, ensuring their views, preferences, and aspirations shape service delivery.
  • Based on feedback received, act as a guide and advisor to our operational colleagues.
  • Cultivate the ethos of co-production by involving service users in their care and support
  • Provide direct line management support to the Expert Partners to: Develop their skills, knowledge, understanding and confidence, ensure they have sufficient opportunities to be engaged in the business and facilitate 1:1 and group supervisions.
  • Visit services to engage with people supported and enable them to offer direct feedback.
  • Support staff training on engagement best practices, rights-based approaches, and inclusive communication.

The Ideal Candidate

Essential Experience:

  • Evidence of professional knowledge acquired through working in a Health or Social Care setting 
  • Knowledge of relevant legislation, guidelines, policies and government-led initiatives in relation to people requiring social care support. 
  • Understanding of supported living and how the support model works and the context in which services sit
  • Experience of delivering learning and development sessions to staff teams. 

Desirable Experience:

  • Qualification in psychology or related discipline. 
  • Knowledge of National drivers in relation to co-production / engagement
  • Knowledge of relevant legislation, guidelines, policies and government-led initiatives in relation to people with a mental illness diagnosis
  • Evidence of continuous professional development
  • Knowledge of co-production or participatory approaches.
  • Familiarity with digital engagement tools and platforms.

About the Company

Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives.

Our overall aim as an organisation is to provide a high-quality service that empowers Service Users to lead normal lives, and to be the provider of choice.

We are proud to have the Advanced (Gold) Investors in People (IIP) standard, which put us in the top 2% of organisations internationally that are part of IIP!

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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.