Overview
Door Attendant – London
Waldorf Astoria London – Admiralty Arch is seeking a Door Attendant to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants – Coreus by Clare Smyth and Café Boulud by Daniel Boulud – bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team Members
A World of Rewards
- Complimentary, nourishing meals provided while on duty
- Exceptional development programmes, designed to support and accelerate your growth at every stage
- Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives
- Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
- High street savings through Perks at Work
- 28 days’ holiday, including bank holidays, rising to 33 days with length of service
We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.
Here’s what you’ll do during a typical day:
A Door Attendant serves as a gracious host and trusted first point of contact for our Guests-elegantly welcoming arrivals, facilitating seamless departures, parking vehicles with care and precision, overseeing the secure handling of luggage, and providing discreet, intuitive support throughout the Guest journey.
As a Door Attendant, you act as a vital liaison between Guests, the hotel, and internal departments. This role is instrumental in shaping lasting first impressions and therefore requires an impeccably polished, courteous, and professional presence at all times.
Responsibilities are performed to the highest luxury standards and include:
- Upholding company brand and service standards at all times
- Extending a warm and professional welcome to Guests upon arrival and assisting with luggage handling
- Building rapport through regular engagement with returning Guests and visitors
- Safely parking and retrieving Guest vehicles on hotel premises, as required
- Providing a chauffeured driving service to Guests when requested
- Ensuring hotel vehicles are maintained to impeccable standards of cleanliness, safety, and presentation
- Remaining fully informed of hotel services, VIP arrivals, and special events
- Demonstrating strong knowledge of local landmarks, attractions, and points of interest
- Consistently projecting professionalism, discretion, and genuine hospitality
What are we looking for?
A Door Attendant representing Hilton brands works at all times in the best interest of our Guests while collaborating seamlessly with fellow Team Members. To be successful in this role, you will demonstrate the following attributes:
- Prior experience within a luxury or ultra-luxury hospitality or service-led environment is highly desirable.
- A valid driver’s licence with no outstanding restrictions or infringements
- Impeccable personal presentation and confident communication skills
- A calm, courteous, and discreet demeanour, particularly in high-profile or fast-paced settings
- Strong knowledge of the local area and wider region, preferred
- A genuine passion for delivering exceptional service both independently and as part of a team
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay-we’re a great place to work.
Exact Location: London, United Kingdom
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
