Director of Shared Services – United Kingdom

The Director of HR Shared Services is both a strategic and hands-on role where you will be a leader and team player responsible for providing administrative and analytical support to the HRfunction in the areas of HRIS, benefits, compensation, and other operational programs in an established and fast-growing company and industry. You will lead and work alongside an HR organization that focuses on internal customers and emphasizes our ability to support and bring out the best in each other. This is an exciting opportunity for an experienced individual to join a global organisation going through a significant period of growth and transformation. 

You will be responsible for… 

• Building, leading, and developing the HRSC to ensure the highest level of HR service supporting on all aspects of the employee lifecycle. 
• Serving as a valuable resource for team members, providing guidance and support to make them successful. In addition, you’ll positively impact how team members experience organizational change. 
• Leading projects and initiatives, including coordination of building cyclical processes and new initiatives. You will do all this by working efficiently both individually and as a team, sharing your ideas, and adapting to change.  
• Leading a team of approximately 8 initially, however this may grow as we expand across different international locations building our Centre of Excellence. 
• Governance and maintenance of global HR processes, documents, data, policies, and systems, ensuring they are accurate and up to date. 
• Partnering with internal and external legal counsel to ensure that policies, procedures, and documentation comply with relevant laws. 
• Serving as a point of contact for inquiries from our employees regarding benefits, policies, employee data, and HR processes and systems, and escalating as appropriate to other HR functions and business partners. 
• Driving change and efficiencies with the HRSC function. 
• Regular data reporting, including but not exclusive to MI and headcount reporting working in collaboration with finance and payroll. 

What we need from you… 

• Ability to serve as an escalation point to resolve complex issues for team members. 
• Accountability for day-to-day performance metrics, ensuring clear SLAs and KPIs align to an effective and positive employee experience. 
• Performance as a critical contributor to the HR Shared Services team by collaborating with HR and business stakeholders and executing tasks that support the whole employee population. 
• Eagerness to research and resolve technical and functional issues and respond to questions and requests within and from outside of the HR Shared Services function. 
• Willingness and ability to ensure continuous process, documentation, and governance improvement for all HR processes and work with business partners and other departments to execute. 

What skills & experience you’ll bring to us… 

• Bachelors degree (adult education, training, HR, or other relevant degree) 
• Experience in a global HR Shared Service / HR Service Centre role, including ideally experience in a management capacity 
• Demonstrated success building strong relationships that foster a trusting, inclusive and collaborative environment 
• Systems knowledge, including Service Now, ADP Workforce Now, Oracle Fusion 
• Added advantage if you are CIPD qualified level 5 or above or equivalent 

Stats Perform is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.