Overview
Digital Ticketing Delivery Manager (secondment/FTC) – Go-Ahead House (East Croydon)
Now recruiting our Strategic Digital Ticketing Manager
To succeed in this role, first and foremost, you will be responsible for delivering digital innovation via our digital channels to encourage our customers to self-serve. Also maximise revenue opportunities via our digital channels, as best in class.
Improve the ticket purchasing experience, so frictionless for customers.
Identify areas for improvement and liaise with suppliers to improve the customer experience and address any customer feedback in a prompt manner to improve the customer experience.
Deliver new functionality and features within agreed times lines, to meet business objectives.
Ensure thorough testing of new features in user acceptance environment before going live in production environment to ensure a seamless launch.
Lead digital SISJ programme of works within the digital platforms, ensuring end to end processes are in place including budget.
You will possess excellent communication skills with an engaging style. Your verbal and written communication skills will need to be top class, as you will be working closely with stakeholders and senior level management.
This is an exciting opportunity as GTR aims to deliver innovation for our customers and enhance the digital purchasing and travel experience.
You will play a key role in shaping the strategy as our customers move to online purchases and mobile ticketing solutions.
Key roles and responsibilities
- Detailed understanding of digital ticketing including ITSO Smart ticketing and barcode, plus conventional ticketing at stations.
- Understanding of the supply chain and governance process with Rail Delivery Group and DfT.
- Understanding of National Conditional of Travel
- Knowledge of Ticketing and Settlement Agreement.
- knowledge of Web Content Accessibility Standard, to ensure our digital platforms are compliant.
- Educated to degree standard or have a recognised relevant alternative qualification.
In return, you’ll be rewarded with a professional and interesting work schedule, in an environment where learning and progression is actively encouraged. You’ll enjoy great company and industry benefits, as well as the support of an experienced team. You’ll be fulfilling a role that is integral to our continued success across the almost a quarter of all UK rail journeys.
Your role will be based in our state of the art offices at Monument, less than a minute’s walk from Monument tube station, or only 5 minutes walk from our train services at London Bridge.
Govia Thameslink Railway (GTR) is a dynamic and progressive company, powered by a great team of dedicated and professional people. We employ approximately 6,800 staff based at over 100 locations over the UK’s busiest rail network.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
