Overview
Customer Service Executive – Markham Vale, Derbyshire, S44 5HS
Join Our Team at Smurfit Westrock!
Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.
About Us
We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.
This is an office based role.
The Role
Primary responsibilities will include:
- To manage customer expectations around order placement and delivery against agreed SLAs.
- Manage stocks against agreed levels (to be reviewed weekly) to ensure balance between OTIF levels, Production Capacity and Aged stock.
- Manage order book in line with transport planning to ensure timely delivery whilst minimising cost impact to the business.
- Customer Account Management – developing good customer relationships, looking after customers to ensure business levels are maintained.
- Compliance with company’s Health and Safety requirements. Each individual has a legal obligation to take reasonable care for their own health and safety and for the safety of other people who may be affected by their acts or omissions.
Day-to-day responsibilities will include:
- Placing Sales Orders on system, communicating timelines & escalating any priority jobs to ensure the Customer’s deadline is met whenever possible.
- Placing regular call offs & providing weekly Stock Sheets for Customers to place replenishment orders to meet demand.
- The collation & verification of inputs to the New Job Meeting Process.
- Managing complaints and invoice queries effectively and appropriately.
- Proactively identifying opportunities to improve processes & create flexibility within the team to help manage a large portfolio of Customers with varying needs.
Key Skills, Personal Characteristics and Qualifications
- Excellent communication
- Experience of effectively managing relationships at all levels, internally and externally.
- Ability to challenge existing processes for the benefit of Smurfit Kappa and the customer and where feasible implementation solutions.
- Not afraid to challenge the status quo.
- Ability to work under pressure and remain calm.
- Evidence of demonstrating a proactive ‘can do’ attitude.
- Proven track record in taking ownership for issues and for consistently delivering results.
- Excellent time management and personal organisation skills with a flexible approach.
- Understanding of full product lifecycle from initial concept and design through to production.
- The ability to handle complaints and difficult situations in a patient, calm and effective way
- Good understanding of computer systems including Microsoft Excel.
- Develop good, productive working relationships with internal and external customers.
What We Offer
- Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
- Ongoing training and development opportunities
- 24/7 confidential support for you and your family
- Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)
Ready to make an impact? Apply today and help us build a sustainable future together.
Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
We practice equality of opportunity in employment and select the best person for the job.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
