Overview
Customer Service Assistant – Aberdeen, AB21 7DU
Customer Service Assistant – Aberdeen Airport – 42 Hours per week – £27,955.20 per annum
Come and join our friendly team.
As the face that represents APCOA and our client, you will provide a high standard of customer service, answering telephones and intercoms and dealing with face-to-face enquiries. You will ensure the car park equipment operates efficiently at all times, maintain cleanliness and provide a level of service which gives complete customer satisfaction. The role involves working days and nights on a four on/four off shift pattern.
Please note that a full driving licence is essential for this role.
- Ensure all procedures are fully complied with
- Understand and be fully familiar with the parking equipment, pre-booking system, ANPR system and other related equipment
- Operate parking control equipment
- Be competent in the repair, maintenance, or replenishment of car parking equipment in line with manufacturers recommendations
- Regulate the entry and exit of vehicles to and from car parks
- Park vehicles in a way that maximises the potential space and revenue whilst ensuring risk of damage is minimised
- Ensure all paperwork is fully and accurately completed
- Complete vehicle Smart Check reports prior to using any company vehicle
- Drive, and care for all company vehicles carefully, complying with all appropriate legislation
- Monitor the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained
- Undertake regular/random mobile/foot patrols of the car parks and monitor activity to deter criminal activity Controlled Forecourt
- Understand and be fully familiar with the ANPR system and CCTV equipment
- Operate control equipment
- Regulate the entry of vehicles to the controlled forecourt
- Control the movement of coaches in the coach area
- Provide front line support in the event of equipment failure Customer Service
- Assist customers in distress or in need of assistance
- Ensure customer complaints and insurance claims are minimised
- Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities
- Ensure by your appearance and conduct, that customers will choose to use our services again
- Receive and answer in a polite manner parking enquiries from members of the public
- Answer the telephone and intercom in a professional manner and deal with all queries in accordance with APCOA’s operating procedures
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
