Overview

We are Calisen, we own and manage essential energy infrastructure assets that offer smarter energy for all. We’re creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values.

Calisen is in an exciting and strong position where we are seeing growth and development in all areas of the business, and we now have an exciting opportunity to join us as a Customer Service Advisor working within our lively call centre as part of our Retentions team.

As a Customer Service Advisor on our Retentions team with Calisen, you’ll be at the heart of the action, managing calls from suppliers and customers, while also championing excellent customer service.

This is a 6 month contract, full time hours (37.5) from 12pm-8pm, working on a hybrid working pattern from our Wigan Head Office.

What we are looking for

  • Good level of education (minimum GCSE level including English & Maths or equivalent).
  • Excellent telephone manner.
  • Experience working in a fast-paced environment, with previous customer service experience (ideally telephone based making outbound calls or customer facing) being advantageous.
  • Computer literate with the ability to operate Microsoft Office.
  • Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative.
  • Good organisational and administrational skills.

What We Offer

  • Competitive Salary: £24,570 (pro-rata) with annual salary reviews ensure your efforts are recognised.
  • Birthday Off: Celebrate your day, on us!
  • Life Assurance: 4x your salary – peace of mind for you and your loved ones.
  • Enhanced Maternity & Paternity Leave: Supporting you through life’s biggest moments.
  • My Rewards Platform: Discounts from hundreds of top retailers.
  • Electric Vehicle Salary Sacrifice Scheme: Drive into a greener future.
  • Medicash Health Expense Claims: Claim back on health costs and enjoy discounts.
  • 24/7 Employee Assistance Programme: Because your mental health matters.
  • Professional Growth Opportunities: Join a rapidly expanding market leader where your career can thrive.
  • Company Sick Pay: Supporting you during unexpected health challenges.
  • Pension Plan: Secure your future with our robust scheme.
  • Holiday Entitlement: 22 days + 8 bank holidays, increasing to 33 days with service.

Why Join Us?

  • We’re a proud Real Living Wage employer, committed to fair pay and a thriving workplace.

  • We celebrate diversity and are an inclusive, equal opportunity employer.

  • We support reasonable adjustments throughout the recruitment process, just let us know what you need.

  • Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.

  • We are partnered with Cappfinity to deliver psychometric and situational assessments. These tools help us better understand your natural strengths and how you might approach real-life scenarios relevant to the role. If your application progresses, you’ll receive full details and support to complete the assessments.

Location: Hybrid – Wigan, WN3 5EX
Salary: £24,570 (pro-rata)

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