Overview
Reference: CCC00454
Description: The Role and About the Person you are looking for:
If you’re looking for a career in local government then join our customer service team!
The Team
We are the lifeblood of Cambridge City Council’s workforce; our advisors are routinely promoted to positions in all teams across the Council, including housing, council tax, transformation, environmental services, elections and housing repairs. Joining our team is a good first step in achieving your career goals, as the skills and knowledge you will gain working as a customer service advisor are valued in every team across the council.
The role
Our team are crucial to the residents of Cambridge, assisting them with a variety of situations. During a typical day you could begin by helping someone who has found a dog and end it with a tenant who has lost a roof tile, with a healthy dose of noisy neighbours, home improvement plans and runaway cows to fill your time in between! This role can evolve into a hybrid working; our advisors help customers face to face at our offices in central Cambridge as well supporting residents by telephone, email and web chat, training also needs to be completed in person in our offices.
It is a challenging role, as there is continuous demand for our services. Additionally, as in all walks of life, some customers who need our support may have mental health conditions, or could be facing life-changing housing situations, so the ability to remain calm and continue to help customers who are in the midst of difficult circumstances is essential.
What you will be doing
As a Customer Service Advisor, we will look to you to provide help and advice to customers with a diverse range of queries, questions, and situations so you’ll be able to demonstrate your ability to build relationships, take ownership and use your initiative to make decisions for the benefit of our customers. You will have the chance to work in partnership with all services within the Council and to keep the customer journey at the forefront of what we do.
About you
Because not all days are the same, you need to be flexible and adaptable as well as having a high degree of computer literacy and attention to detail. Being resilient and not taking offense are key personal attributes the role requires, so if you have these skills and want a career in local government, apply to join our team today.
Love customer service roles and still want to progress?
Our career grade programme will support you to do just that. Demonstrate your achievements through examples of where you have gained a new skill or gone above and beyond for our customers, you can be considered for progression within the customer services team.
If you have the talents, we are looking for then we want to hear from you.
The successful applicant will be required to undertake a Basic Disclosure check.
What we can offer:
A variety of learning and development opportunities via a range of sources and methods
Access to the highly valued Local Government Pension Scheme (LGPS)
Additional Voluntary Contribution (Shared AVC) Scheme
Agile and Flexible working
Annual leave purchasing scheme
Annually negotiated pay and award progression
Confidential advice and support via an Employee Assistance Programme
Cycle to Work Scheme
Family friendly policies
Flexible Bank Holidays
Free swimming at CCC swimming pools
Generous annual leave allowance 25 days’ per annum, rising to 30 days’ after five years continuous service; plus 8 days public holidays (pro rata for part time)
Gym Memership salary sacrifice scheme
Home & Electronics salary sacrifice scheme
Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkts, attractions and more
Professional Membership Fees paid for, dependent on role
Relocation Assistance may be payable in approved cases
Staff reward and recognition framework- including annual staff awards ceremony
Subsidy for public transport
Your Care dynamic wellbeing platform
Hours: Working Pattern: Part time role – 20 hours per week
Contract: Permanent
Salary: £28,624 – £31,067 per annum, pro rata for part time.
Location: Mandela House
You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.
If you would like an informal chat, please contact Debbie Grace on 01223 458671 or email Debbie.Grace@cambridge.gov.uk
Application Process:
To be considered for this role, please follow the on-screen instructions to ‘Apply Online’ and submit an application.
If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.
Region:
Location:
Salary: *GBP*28,624 – *GBP*31,067 per annum, pro rata for part time.Â
Package:
Contractual hours: 20
Basis: Part time
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
