Overview
As an Entry Level Customer Renewals Associate, you’ll play a key role in maintaining strong client relationships and ensuring seamless renewals. You’ll be:
✔️Managing and processing contract renewals for existing customers.
✔️ Building strong relationships to understand customer needs and timelines.
✔️ Working closely with account managers to support retention strategies.
✔️ Handling renewal documentation and ensuring accurate records.
✔️ Identifying opportunities to improve the renewal experience.
✔️ Communicating regularly with customers via email and phone.
✔️ Helping reduce churn and support long-term customer success.
What Are We Looking For?
This role is ideal for someone looking to grow their career in customer success, account management, or SaaS. No renewals experience is needed—but we’d love to hear from you if you have:
🔹 Great communication skills – you’re confident, clear, and customer-focused.
🔹 Relationship-building – you enjoy working with people and solving problems.
🔹 Organisation & reliability – you can juggle tasks and stay on top of deadlines.
🔹 A positive mindset – you stay calm under pressure and focus on solutions.
🔹 Team spirit – you collaborate well and contribute to shared success.
🔹 A willingness to learn – you’re ready to grow your skills and take on new challenges.
Why Apply?
- Career Growth: Clear cut progression paths and active development opportunities at a company that has experienced constant growth
- Supportive Environment: Work at a Great Place to Work certified company
- Diverse Experience: Varied roles such as this can you set you up for a number of careeers in tech
How does our application process work?
- Apply Online: Upload your CV and answer a few quick application questions.
- Assessment Stage: Complete online assessments to help us gauge your skills fairly. Check out the links for more details: CCAT – Additional Information and EPP – Additional Information.
- Initial Interview: If selected, you’ll have a brief video call with our Talent Team to discuss your application and learn more about our tech opportunities.
- Group Assessment: The final step is a group assessment at our Heathrow Approach office (dates to be confirmed) where you’ll showcase your skills and fit for our roles.
Please Note: Due to high interest, applications may close early. Don’t miss out—apply today and take the first step towards a fulfilling career with us!
Salary: Competitive + Commission
Location: Slough
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
