Overview
Customer Experience Team Member
We own, operate or programme some of the world’s most iconic venues; ATG Entertainment manages over 70 venues across Britain, the US, Spain and Germany.
We’re looking for Customer Experience Team Members to join our existing amazing team. The role is very flexible and works well as a second job or to do alongside studies, with a majority of evening and weekend shifts. Could this be the job for you? Read on to find out more!
Leas Cliff Hall is Kent’s premier entertainment venue. It has played host to some of the best music acts such as Ozzy Osbourne, Kings of Leon, Stereophonics, Mcfly and Morrissey, to name a few. Built in 1927 our Grade II listed building has been refurbished several times in its long and colourful history. Not only a live event venue, Leas Cliff Hall also boasts the Channel Suite, a dedicated function space offering panoramic Channel views.
We are looking for enthusiastic individuals to join our Customer Experience team at an exciting time as we continue to maintain our reputation for providing world class live events. Our Customer Experience Team are instrumental in providing our customers with an experience they won’t forget. The ideal candidates will be confident, energetic, enthusiastic and be able to engage with our customers to ensure they receive the best possible service, and contribute to achieving sales targets. You must be able to keep calm under pressure and have a professional attitude during busy in-comings and intervals. Bar experience is desirable.
You will ensure the presentation and cleanliness of all Front of House points including bars are of the highest possible standard. You will also be required to provide information and directions to audience members requiring assistance during performance times, and adhere to the company’s stock monitoring procedures.
If you have a passion for sales and providing excellent customer service, we would love to hear from you! Previous experience in theatre is not required and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. Please note as the role involves the sale and service of alcohol, we can only accept applications from those aged 18 or over.
Please note: Evening and Weekend availability is essential to this role.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.
Salary: 12.21 / 12.50
Closing Date: 2025-09-13
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
