Overview

Customer Assistant Learning – Gyle – Edinburgh, City Of Edinburgh

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Summary

Customer Assistant Learning – Gyle 

All the details

Customer Assistant Learning – Gyle

To support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels.

Working Pattern:
Sunday 09.30-18.00
Monday 09.30-18.00

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Job Description:

Accountabilities:

  • Develop remarkable people
  • Support coordination of all development programmes including employability schemes for customer assistants
  • Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
  • Ensure all regional learning hubs and the academy facilities are maintained to a high standard
  • Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
  • Offer exceptional levels of service to all colleagues and visitors across the academy
  • Delivering regional buddy upskilling where required
  • Deliver upskilling to Induction facilitators in standalone hubs where required
  • Listen and act on colleague feedback to make this a great place to work , with the support of BIG
  • 100% accurate execution
  • Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
  • Build key stakeholder relationships across Centre of Expertise, externally and Region
  • Utilise digital tools to manage academy learning capacity
  • Drive high performance
  • Act as subject matter expert for onboarding and My Welcome
  • Support the delivery and completion of Compliance Learning across the region
  • Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement

Technical Skills/ Experience:

  • Digitally confident with programmes such as Microsoft Teams, Word, PowerPoint and Excel
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Adapting to change
  • Ability to learn new ways of working quickly and be able to deliver relevant information
  • Able to confidently deliver information in a public forum and ensure attendees’ understanding

Key Relationships and Stakeholders

  • External Candidates
  • Colleagues
  • Store Leadership
  • Regional People Team
  • BIG

Before you apply -
Register now and turn on alerts for jobs like this!

  • To apply for this position, receive job notifications and manage your applications, click "Register with Diversity Jobs Group".
  • To apply for this position without registering, click "Apply with Customer".

By registering you agree to our terms and conditions.

Apply with Customer

IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.