Overview

Salary: £32000 per annum

Shift hours: Full Time

Contract Support Manager

? West Midlands Area
? Full-Time | 5 over 7 working pattern – evening and weekend work is required once/twice a month 
? Driving Licence Required

Are you an experienced hospitality or catering professional ready to take on a new challenge in a fast-paced, multi-site environment? We’re looking for a Contract Support Manager to join our team supporting the West Midlands Police (WMP) – ESS contract.

This is a vital leadership role overseeing operational feeding and hospitality services, deputising for the General Manager, and helping ensure exceptional service across multiple locations. From tea and biscuits to sit-down dinners for 200+ guests, no two days are the same.

What You’ll Be Doing:

  • Lead the hospitality and operational catering service across the WMP contract.

  • Deliver excellent service across staff and delegate feeding, conferences, and events.

  • Support and deputise for the General Manager as needed.

  • Manage and support a small team, providing coaching, training, and development.

  • Ensure accurate stock management, cost control, and food waste reduction.

  • Maintain excellent standards in health, safety, and food hygiene.

  • Build strong relationships with internal departments and ensure customer satisfaction.

  • Travel between contract sites – a full UK driving licence is essential.

What We’re Looking For:

✅ Proven experience managing successful teams in hospitality or catering
✅ Strong organisational and leadership skills
✅ Great communication and customer service mindset
✅ Financially savvy with excellent IT skills
✅ Ability to work evenings/weekends (seasonal) as part of a 5-over-7 rota
✅ Full UK Driving Licence

Desirable:

  • Experience in a similar multi-site catering/hospitality role

  • Knowledge of food production methods and operational catering

Why Join Us?

  • Be part of a high-profile contract delivering essential services

  • Varied and rewarding work with a strong focus on team development

  • Opportunity to take ownership and grow in a leadership role

If you’re passionate about food, hospitality, and leading high-performing teams, we’d love to hear from you.

Apply now and bring your skills to a role that makes a real impact!

Reference: com/0108/42758001/52753792/SU

Location: Birmingham

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