Overview
Completions Agent – Maidenhead, SL6 3QQ
Vacancy Detail
We’re Hiring: Completions Agent
Location: Remote : We can only consider candidates with the right to work in the UK at this time
Working Hours: Full Time -Monday – Friday 09:00 – 17:30
About the Role
Are you organised, detail-oriented, and passionate about delivering excellent customer service? We are looking for a Completions Agent to join our Lending Operations team. In this role, you will manage a pipeline of mortgage applications from approval through to successful completion, ensuring a smooth and efficient process for all stakeholders.
Key Responsibilities
- Manage mortgage applications from approval to completion, maintaining regular communication with all stakeholders.
- Liaise with solicitors, intermediaries, valuers, and internal teams to ensure expectations are met and relationships are developed.
- Ensure all work complies with relevant regulations, policies, and procedures.
- Confirm completeness of applications prior to funds release approval.
- Maintain accurate records and handle all correspondence in line with company standards.
- Support colleagues by covering pipelines and cases during periods of absence.
- Proactively suggest improvements to processes and systems.
- Handle complaints in accordance with company procedures.
- Consider risk and compliance in all daily activities, including the prevention of financial crime.
About You
- You act with integrity and are committed to treating customers fairly.
- You have experience in a processing or administration environment (essential).
- You have telephone experience, including complaint handling (essential).
- You have experience in financial services (essential).
- You are educated to at least GCSE level, including English and Maths.
- You are comfortable using relevant systems and achieving business targets.
- You are adaptable and embrace change with a positive attitude.
- Must have experience working in a mortgage completions environment
Why Join Kensington Mortgages
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance
Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.
We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive
At Kensington Mortgages, our people are our greatest asset. We offer:
- A supportive and flexible work environment.
- Opportunities for personal growth and professional development.
- A culture that celebrates diversity, inclusion, and neurodiversity.
- A workplace where everyone feels valued, respected, and empowered.
Ready to make a difference?
If you’re passionate about providing an exceptional service and want to join a team that values your contributions we’d love to hear from you
Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Important Information
Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks.
To take advantage of digital Right to work checks you must hold a valid passport, alternatively you must be prepared to come into Maidenhead to show ID
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
