Claims Manager – UK, Leeds/London/Edinburgh

Overview

Job Introduction

We are on the lookout for a dynamic, proven and experienced  Clinical Negligence Claims Manager to join our Claims Handling team in the Member, Cases and Claims division. Our Claims Managers proactively manage an active claims portfolio, maximising their strategic thinking whilst managing files efficiently to the highest standards, to achieve positive member and business outcomes. 

Working as part of a multi-disciplinary team, your success is dependent on how you build trusting relationships with those around you. You will work closely with internal stakeholders including Claims Assistants, Claims Managers and Technical Consultants and cross collaborate with other departments of the business.  In addition, relationships are built and maintained with Panel ensuring our third parties also meet expectations in their service delivery and claims performance Therefore, the ability to collaborate effectively is crucial. Key to this role is the ability to prioritise well and work proactively across your caseload. 

Supported through a technical development framework, you will have the opportunity to develop your claims portfolio across a range of complexity, value, disciplines and jurisdictions. You will also coach, develop and support other members of the multi-disciplinary team as part of your role. 

Role Responsibility

• Directly managing a caseload of claims on an end-to-end basis with value and complexity appropriate to the level of experience 

• Assessing the facts, law, apportionment issues, quantum and likely costs in order to devise and implement a case management and investigative strategy proportionate to the claim 

• Ensuring accurate claims estimates are set and kept up to date 

• Resolution of any apportionment issues 

• Obtaining relevant documentation and factual evidence as required from the member(s) and other witnesses 

• Commissioning expert reports and counsel input as required 

• Drafting and serving the Letter of Response   

• Drafting documentation as required to adhere with relevant protocols.  

• Proactively initiating and engaging in settlement negotiations where appropriate 

• The use of ADR/mediation where indicated 

• Ensuring a smooth transition to in-house solicitors where required 

• Where external litigation solicitors (MPS panel) are appointed, ensuring adherence to MPS panel requirements, retaining responsibility for strategy and costs management and providing instructions to resolution. 

The Ideal Candidate

• An individual with proven understanding of Clinical Negligence law/claims along with the ability to take a strategic approach to claims management. 
• Claims management or litigation experience with a background in clinical negligence, personal injury, or professional negligence litigation and excellent analytical, communication and negotiation skills.
• Claimant and/or defendant experience. 
• Ablility to utilise your excellent interpersonal skills and demonstrate tact and empathy in your communications. The service provided to our Members is at the forefront of our claims therefore, it is essential to the role that you are able to manage a caseload proactively, working within set service standards delivering the best possible outcome for our Members.
• Ability to work closely with and challenge the advice of panel where appropriate is essential in order to drive the best results for our members. 
• Ambition to develop, grow and expand their knowledge across multi jurisdictions. 
• An individual comfortable having a caseload of both Dental and Medical claims of varying complexity and be able to balance conflicting priorities. 

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard. 

Package Description

Alongside a competitive salary as stated above, you will also receive:

• Up to 15% discretionary annual bonus
• Annual performance-related pay review
• 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
• Private Medical Cover
• Career development and progression opportunities – 22% of our vacancies in 2023 were filled internally
• A truly flexible hybrid-working arrangement
• A culture that promotes inclusivity, wellbeing and rewards hard work
• Car Salary Sacrifice scheme
• Healthcare cash plan
• 6x salary death in service
• A personal GP service enabling you to get a video consultation with a NHS-registered private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

About the Company

Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.

We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.