Channel Manager – Warranty – Milton Keynes

SALARY:  From £69,300 pa dependent on experience

LOCATION: Milton Keynes

HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: Full time, permanent 

CLOSING DATE: 07/08/26 We reserve the right to close the advert earlier If we receive a high volume of applications.

We’re looking for a Channel Manager to lead the strategy, performance and development of our warranty propositions across Volkswagen Group brands. You’ll shape the future direction of our warranty products, working with senior stakeholders, partners and cross-functional teams to deliver outstanding customer experiences, commercial growth and regulatory excellence.

This influential and commercially focused role will be instrumental in driving channel performance, enhancing customer outcomes and ensuring our warranty products continue to evolve in line with customer needs, market trends and business objectives.

What you’ll be doing:

• Defining and delivering the channel strategy and roadmap for our warranty products, including Approved Used, Extended Warranty, EV Battery, Ancillary and All-in propositions.

• Driving commercial performance, identifying opportunities to increase sales, improve customer experience and maximise channel effectiveness.
• Building strong relationships with internal and external stakeholders, including Volkswagen Group brands, retailers, suppliers and senior leadership teams.
• Leading cross-functional initiatives to deliver new products, enhancements and digital solutions from concept through to market launch.
• Using customer, market and performance insights to continuously improve propositions and drive positive customer and commercial outcomes.
• Ensuring all channel activity operates within regulatory requirements while maintaining exceptional customer standards.

What you’ll bring:

You’ll be a commercially minded relationship builder who thrives in a fast-paced, matrix environment. You’ll be comfortable influencing senior stakeholders, driving strategic initiatives and balancing customer, commercial and regulatory priorities.

You’ll have a passion for delivering great customer outcomes, a focus on continuous improvement and a results-driven mindset that enables you to turn strategy into action.

Essential experience & skills:

• Proven experience delivering commercial performance within a regulated environment, ideally automotive, financial services, insurance or a related sector.

• Experience developing and implementing strategic roadmaps, propositions or customer-focused products and services.
• Strong stakeholder management and influencing skills, with the ability to engage and gain buy-in from senior leaders and cross-functional teams.
• Excellent analytical and problem-solving capabilities, with the ability to use insights and data to drive decision-making.
• Knowledge of regulatory and compliance requirements, with a strong focus on delivering fair customer outcomes.
• Outstanding communication skills, with the ability to translate complex concepts into clear, engaging messages for a range of audiences.
• Experience leading projects or initiatives involving multiple stakeholders, suppliers or third-party partners.
• A customer-centric approach, coupled with strong commercial awareness and a drive to deliver results.

What’s in it for you?

Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension:  Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance and fuel card.

OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).

Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover),  access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

Why join VWFS UK?

You’ll have the opportunity to make a difference by helping us to achieve our mission.

Our mission is straight forward; we want to be ‘The Key to Mobility’. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.