Overview
Cemeteries Officer – TW1 3BL
Job Introduction
Job Title Cemeteries Officer
Salary Range SC5 – SO1
Permanent, Full time
Location Civic Centre, Twickenham TW1 3BZ, London
Other essential information Applicants must have a FULL UK driving licence and access to their own vehicle. A trial day will be scheduled following interview to assess candidate comfortability in an active cemetery.
Objective of role
As a Cemeteries Officer, you will ensure the smooth operation of the Cemeteries Service, booking and attending funeral services to ensure legal compliance, and serve as the main contact for bereaved families, offering compassionate support. You will also handle administrative tasks, keep accurate records, and coordinate with stakeholders.
About the role
- Funeral Services: Attending burials and cremated remains interments and scatterings to ensure they comply with Burial Law, Health & Safety Legislation and the Institute of Cemetery and Crematorium Management Code of Safe Working Practice.
- Customer Service: Provide advice and guidance with compassions to bereaved families and stakeholders, managing enquiries via phone, email and in person
- Finance and Record Maintenance: Takes bookings and payments for funerals, undertaking preliminary checks, obtaining and recording all necessary information and legal documentation required in advance of the funeral.
- Legal Compliance: Completes and returns disposal certificates in line with statutory requirements and maintains the burial database, ensuring the records are up-to-date and comply with Burial Law.
- Experience: Previous bereavement/funeral experience would be beneficial but not essential as full training will be given
If you are a team player with natural empathy and excellent communication and administration skills, then we would love to hear from you.
Essential Qualifications, Skills and Experience
- Excellent communication skills, both written and verbal, with the ability to provide clear, professional advice.
- Strong organisational and administrative skills, including experience with data entry and managing records.
- Ability to handle sensitive situations tactfully and professionally.
- Experience of using IT systems to manage and update records accurately.
- Ability to work independently and as part of a team.
Closing Date: Sunday 28th September 2025
Shortlisting Date: Week Commencing 29th September 2025
Interview Date: Week Commencing 6thth October 2025
Test: Microsoft Office Suite (Excel/Word) part of interview process
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
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£30510 – £42888
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
