Overview
Business Architect – Salford, Greater Manchester
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
All the details
As a Business Architect, you’ll be part of a forward-thinking Architecture team that’s helping to modernise one of the UK’s most iconic brands. Our technology solutions serve millions of customers and empower thousands of colleagues every year—and we’re investing strategically to ensure M&S continues to lead through innovation.
In this role, you’ll bring deep business and process expertise within a dynamic retail environment, helping shape how we connect strategic objectives to real-world outcomes. You’ll ensure clear visibility from vision to execution, guiding prioritisation decisions that balance ambition with financial impact.
We’re looking for someone creative, pragmatic and curious—someone who thrives in empowered, self-managing teams. You’ll collaborate across architecture, platform and engineering to scope, design and support products and platforms that solve complex problems for our customers and colleagues. If you’re ready to influence the future of retail through elegant, robust solutions, M&S is the place to make your mark.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What you’ll do
- Define business impacts of strategic objectives. This should include the targets, roadmap and business transition states, identifying business and technical impacts, required guardrails, risks, issues and dependencies.
- Own value stream and business process design. Lead the design and optimisation of business processes across different assignments to ensure alignment with strategic goals.
- Ensure business prioritisation decisions consider investment and operating costs. Support informed decision-making by integrating financial implications into prioritisation frameworks.
- Work across squads and tribes to align end-to-end architecture and roadmaps
- Maintain architectural integrity while balancing business needs and cost-effectiveness driving architecture guardrails and seeking design authority/architecture board approval as appropriate
Who you are
Your skills and experience will include:
- 5 – 10+ years business architecture expertise, ideally with Business Architecture modelling experience (e.g. BPMN, APQC etc)
- Proven track record of delivering business architectures for digital transformation at scale and execution at pace within the last 3 years of emerging architecture and technology trends
- Deep understanding of current and emerging platforms / technologies in their area of expertise. Ability to assess emerging technologies and align solutions with strategic objectives
- Strategic thinking to drive customer-centric outcomes with simple and easy to understand written and verbal communication.
- instinctively collaborative at all stages of development of work, identifying right stakeholders, engaging with them appropriately, and maintaining their buy-in through to final agreement
What’s in it for you?
Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
