Business Architect – London, Greater London

Overview

Business Architect – London, Greater London

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Summary

At M&S, we’re on an exciting journey to modernise one of the UK’s most iconic brands. Our Architecture team plays a key role in shaping the technology, processes and ways of working that support millions of customers and thousands of colleagues every year. We’re making bold investments in innovation to ensure M&S continues to lead in retail.

As a Business Architect, you’ll bring your business and process expertise into a dynamic, customer-focused environment. Your role will be about connecting strategic goals to practical delivery—helping us translate vision into clear, measurable outcomes. You’ll shape priorities that balance ambition with financial impact, ensuring the big picture and day-to-day execution stay aligned.

All the details

At M&S, we’re on an exciting journey to modernise one of the UK’s most iconic brands. Our Architecture team plays a key role in shaping the technology, processes and ways of working that support millions of customers and thousands of colleagues every year. We’re making bold investments in innovation to ensure M&S continues to lead in retail.

As a Business Architect, you’ll bring your business and process expertise into a dynamic, customer-focused environment. Your role will be about connecting strategic goals to practical delivery—helping us translate vision into clear, measurable outcomes. You’ll shape priorities that balance ambition with financial impact, ensuring the big picture and day-to-day execution stay aligned.

We’re looking for someone who’s curious, creative and pragmatic—someone who enjoys solving complex problems in empowered, collaborative teams. You’ll work across architecture, platform and engineering, helping to scope, design and support products and platforms that deliver real value. If you’re passionate about influencing the future of retail through smart, robust solutions, this is the place to make your mark.

Please note: Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What you’ll do

• Define the business impacts of strategic objectives—capturing targets, roadmaps, and transition states, and identifying guardrails, risks, issues and dependencies.
• Lead value stream and business process design, optimising processes to make sure they align with strategic goals.
• Support prioritisation by ensuring investment and operating costs are factored into decision-making.
• Work across squads and tribes to keep end-to-end architecture and roadmaps aligned.
• Maintain architectural integrity while balancing business needs and cost-effectiveness, gaining approvals through design authority/architecture boards where appropriate.

Who you are

• 5–10+ years of experience in business architecture, ideally with modelling skills (e.g. BPMN, APQC).
• A proven track record of delivering business architectures for large-scale digital transformation, with experience of emerging technologies within the last 3 years.
• Strong knowledge of current and emerging platforms/technologies, and the ability to align them with strategic goals.
• A strategic thinker with excellent communication skills—able to turn complex ideas into clear, customer-focused outcomes.
• Naturally collaborative, engaging the right stakeholders at the right time and keeping them bought in through to delivery.

What’s in it for you?

Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.