Overview
Back Office System Transformation – Transformation Change Manager – Doxford, SR3 3XP
Back Office System Transformation – Transformation Change Manager – Minimum of 12 months
Main purpose of the position Arriva is a leading European passenger transport partner, operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys connecting people and communities safely, reliably and sustainably. We have strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously developing relationship with I Squared Capital – a global infrastructure investment fund manager – who acquired Arriva in 2024.
The Transformation Change Manager is responsible for leading and coordinating change management activities across a strategic transformation programme focused on key back office systems and processes. The role ensures the organisation is prepared for and able to adopt new ways of working, systems, and processes with minimal disruption and maximum benefit realisation..
Direct responsibilities
Change Strategy & Planning:
– Develop and implement change management strategies and plans to support transformation goals.
– Conduct change impact assessments to define the scope and depth of change required across people, process, technology, data and ways of working
Stakeholder Engagement:
– Identify key stakeholders and design engagement approaches to drive awareness, alignment, and commitment.
Communication & Engagement:
– Design and execute communication plans that clearly articulate the vision, benefits, and changes involved.
– Create compelling content for town halls, newsletters, leadership briefings, and other communication channels.
Training & Capability Building:
– Ensure capability gaps are addressed through targeted learning interventions.
– Work with project teams to oversee development of training materials and rollout plans.
Organisational Readiness:
– Monitor and assess organisational readiness throughout the change lifecycle.
Ensure proper feedback mechanisms are in place to capture sentiment and course-correct where needed.
Key Skills and Competencies:
– Strong expertise in change management methodologies
– Excellent interpersonal, communication, and stakeholder management skills
– Strong facilitation and presentation capabilities
– Resilience and adaptability in a fast-paced, dynamic environment
– Analytical and problem-solving skills to assess change impacts and risks
Knowledge, skills and experience:
– 5+ years of experience in organisational change management or transformation roles
– Experience working on large-scale transformation programs (e.g., digital, ERP, operating model, M&A)
This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.
The closing date for applications is Thursday 4th September 2025. Arriva Group reserves the right to close this vacancy early.
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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
