Overview
Automotive Technical Support Specialist – Milton Keynes
Location: Volkswagen Group UK – Milton Keynes
Department: Aftersales Service and Technical General
Vacancy Type: Permanent – Full time
What you could be doing:
- Essentially providing our Group network (all 6 brands) with high quality technical support/resolutions via group approved contact systems and software (DISS/ODIS), remote diagnosis or dealer on site visits, all as a result of a technical enquiry.
- Taking ownership of information and guidance provided with a customer centric approach whilst meeting group global targets for quality and response.
- Proactively drive case resolution by either remote support or hands-on repair guidance/coaching collaborating with the Customer Service Centre, Technical Service Centre, brands, factories and National Learning Centre to ensure customer satisfaction / resolution.
- You’ll identify and influence process improvement to ensure our Dealers are suitably supported on determining the best options for our customers and ensuring the most efficient solution is driven through proactive measures and technology.
- Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairs.
- Ideally a High Voltage Expert qualification but a minimum requirement of Master Technician qualification.
- Excellent computer/analytical skills to troubleshoot issues.
- Strong communication skills to relay information effectively at all levels.
- Highly motivated self-starter able to work on own initiative with a desire to resolve a variety of technical issues at one time, providing world class customer satisfaction.
- Focus on prevention as well as cure and able to work independently as well as within a collaborative team structure.
- Full UK driving licence.
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, hybrid working, additional training, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
One Aftersales
One Aftersales combines experts from across the business into one function, focusing on different areas of our aftersales proposition. Every day is different, often requiring lots of cross-team working and collaboration, with problem solving how to deliver the best experience for our customers once they are owners of one of our vehicles. Decisions have a quick and direct impact on our proposition, and have a major impact on the success of our business; from both a reputational and financial perspective.
We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.
It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.
There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
