Overview

Administration Supervisor – Dingwall, IV15

Processing Centre Supervisor – Full-Time

Location: Dingwall

⏰ Hours: 40 hours per week

Salary: £30,000 per annum

Join Our Growing Processing Centre Team

We’re seeking a proactive, organised, and detail-focused individual to lead our busy Processing Centre in Dingwall. As a Processing Centre Supervisor, you’ll oversee a team of around 30 staff, ensuring smooth day-to-day operations, accurate case handling, and the achievement of key performance targets.

This is a hands-on role where you’ll combine people management with operational tasks — from reviewing evidence and managing correspondence to driving improvements and maintaining compliance.

What You’ll Do

  • Lead, motivate, and support a team of approx. 30 office-based staff.

  • Oversee the review of ANPR and MNPR images to identify parking breaches.

  • Manage the scanning, sorting, and uploading of inbound correspondence.

  • Use specialist software to process cases with speed and accuracy.

  • Monitor team performance to ensure deadlines, compliance, and accuracy are met.

  • Support process improvements and resolve escalated issues.

What We’re Looking For

  • Strong attention to detail and excellent organisational skills.

  • Clear and confident written & verbal communication.

  • Ability to prioritise and multitask in a high-volume environment.

  • Self-motivated, adaptable, and ready to take initiative.

  • Flexible to work one Saturday per month.

  • Previous supervisory experience preferred.

  • Eager to learn new systems and procedures.

What We Offer

  • £30,000 per annum

  • 40 hours per week (Mon–Fri, with alternate Saturdays)

  • 5.6 weeks annual leave (rising to 6.6 weeks with long service)

  • Pension scheme

  • Genuine career progression opportunities as our centre continues to expand.

Diversity & Inclusion

At APCOA, we are proud to be an equal opportunities employer. We value diversity and create a workplace where everyone is respected, supported, and empowered to succeed — regardless of age, race, gender, or background.

Apply today and become part of a forward-thinking team where your skills make a difference every day.

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