Overview

Service Delivery Coordinator – Italy Claims Team – Krakow, Poland

Service Delivery Coordinator (ARL 6) – Italy Claims Team

Role Overview 

As a Service Delivery Coordinator, you will ensure smooth day-to-day operations of Italy Claims processing. You will coordinate team workload, support SLA delivery, and act as a key point of contact for operational issues and improvements. 

What the day will look like 

  • Coordinating daily operations, workload planning, and backlog management. 
  • Leading operational meetings and supporting client calls where required. 
  • Monitoring service performance and preparing operational and SLA reports. 
  • Handling escalations and supporting root cause analysis and corrective actions. 
  • Maintaining SOPs and ensuring strong knowledge sharing practices. 
  • Identifying process gaps and driving improvements and solutions. 
  • Acting as a key point of contact across teams and stakeholders. 

Skills and experience that will lead to success 

  • Strong organizational and coordination skills. 
  • Ability to manage multiple priorities and work to tight deadlines. 
  • Strong communication and stakeholder management skills. 
  • Experience in service delivery or operations environment. 
  • Attention to detail and focus on quality. 
  • Proficiency in MS Office tools. 
  • Fluent English is required. 

 

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