Office Manager – Cambridge

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.

Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do.  RollOnFriday recently ranked us as the 5th best law firm to work at in 2024.

With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership.

To manage and ensure the delivery of exceptional client services, including overseeing reception and related tasks, client service teams, security, catering, postal services (including DX and couriers), cleaning, and the supply of stationery and consumables in each office. Serve as the primary point of contact for all office needs.

• H&S level 3 – managing safely (Essential)
• NEBOSH General Certificate in Occupational Health and Safety or IOSH level 4 or equivalent (Desirable)
• First Aider (Desirable)
• Excellent people management skills.
• Experience in managing and motivating teams.  
• Ability to monitor and improve the customer service experience.
• High standards of presentation and customer service management.
• Ability to implement change in a fast-moving corporate environment
• Demonstrate team building and training and development.
• Ability to multitask, prioritise, delegate, lead, motivate and inspire the team.

• Provide a class leading client service to clients, visitors and colleagues across all Birketts’ offices 
• In conjunction with the Operations Manager – Client Services, plan, implement, monitor and maintain policies and procedures and make positive changes where necessary.
• Ensure all offices operate to a high standard in accordance with agreed policies and drive continual improvement of client service and support.    
• Responsible for the management, training and personal development of the client service teams (reception and catering services): including appraisals, approving holidays and managing holiday cover.
• Ensure highest quality client service while maintaining the team morale.
• Maintain all client facing areas, meeting and conference rooms to the highest standard and to take the lead on customer/client care issues.
• Manage postal services and deliveries, including incoming and outgoing items and couriers at each office
• Ensure adequate levels of stationery, authorising ad-hoc requests for items, while ensuring adherence to budget.
• Manage in-house catering operations onsite and the provision of external catering suppliers as required across all other offices.
• Establish and maintain appropriate security procedures and systems including digital booking in, access control, ID card distribution, in conjunction with the Operations Manager for Client Services, respond to and report breaches of security.
• In conjunction with the appropriate business services, supervise, liaise and co-ordinate in-house conferences, seminars and events to guarantee the smooth running in all aspects (e.g. catering, A/V equipment, room set up etc).
• Manage and co-ordinate car parking facilities for visitors and clients.
• Liaise with the business systems team to ensure all A/V equipment (laptops, projectors, screen) are available, in good order and all front of house staff are trained to the appropriate standard
• Provide support to the Operations Manager – Client Services and deputise in their absence. Assist in specific projects and tasks as required.
• Implementation and training of the Fisco systems
• Be the focal point / go to person for each office on the Birkett’s estate

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• 25 days holiday (FTE) plus Bank Holidays 
• Long Service holiday award – 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share and Individual Performance Bonus Scheme 
• Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance – 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Agile/Hybrid Working Policy
• Dress for your Day Policy

https://www.birketts.co.uk/recognition-reward-benefits/

Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application. 

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.

We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.