Overview
Customer Experience Assistant (Part-Time, Reduced Year) – Leeds, Leeds
This is a part-time, reduced year role: 25 hours per week, 38 weeks per year.
We are seeking a Customer Experience Assistant to become part of our team at the new Pudsey Sixth Form Campus. We are a friendly and enthusiastic team with a passion for working with a diverse group of people to deliver an outstanding customer experience to our students, visitors, and stakeholders.
You will be part of a constantly growing team of customer experience assistants working on a busy reception, no one day is the same, you will deal a variety of enquiries including giving information and guidance to potential and current students to guide them to their chosen course and career path.
We take pride in guiding our students on their journey to achieve their aspirations. Our perfect day is to see all our students start their college day with a smile and to have fun while they learn!
We are a part of a 50 plus strong Customer Experience, Student Recruitment Department and we are located in central Leeds with easy access to the train and bus station. Our customer experience teams are located at various campus sites across Leeds and are part of Luminate Education Group.
What You Will Do:
- Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stake holders.
- To provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand.
- Provide information and guidance to current and potential students on their journey from application to enrolment.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Take an active part in all college student recruitment related events such as open days and curriculum specific activities.
- Promote course specific curriculum programs and activities.
- Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional Saturday.
About You:
- Relevant Customer Service qualification/training/experience.
- Experience of working in a customer focused role/environment.
- Good IT skills and knowledge of Microsoft Office/Google application.
- Knowledge of data protection and confidentiality requirements.
- Good communication skills.
- Good attention to detail and accuracy.
- Problem Solving skills.
- Literacy and Numeracy at Level 2 or above.
Must be willing to work across campuses within Leeds City Centre and Pudsey.
Benefits:
The group offers a range of excellent benefits, including:
Annual leave:
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 39 days plus bank holidays
Pension schemes with generous employer contributions:
Teachers’ Pension Scheme
Local Government Pension Scheme
People’s Pension Scheme
CPD opportunities:
Annual staff conference plus 2 additional staff development days.
Qualifications including PGCE, Apprenticeships, Leadership and Management courses.
Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.
About Us
Here at Pudsey Sixth Form college we raise student aspirations and build their confidence so they can go beyond the expected. We do this through our shared passion for teaching, learning and broadening horizons.
By joining Pudsey Sixth Form College you join a brand new campus and community dedicated to improving and inspiring the lives of young people through education. We empower students to strive for excellence so whether you’re inspiring the next generation with your dynamic teaching or supporting the work of those who do, you know you will be making a positive impact every day.
Choosing to work for Pudsey Sixth Form College means that you will be part of creating something new and be able to leave your own mark all whilst delivering excellent and innovative education which is supportive, inspiring and life changing. We have a sense of belonging and are proud of our local community, so if t his sounds like something you want to be a part of, we look forward to welcoming you to Pudsey Sixth Form College.
SAFEGUARDING
At Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
EQUALITY, DIVERSITY AND INCLUSION
Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group’s values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. We continually assess and improve our practices to ensure that every individual, regardless of background, has an equal chance to succeed. By championing EDI, we aim to create a workforce that reflects the richness of our communities and drives innovation through diverse perspectives. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.
RECRUITMENT AGENCIES
We kindly request that recruitment agencies do not forward any unsolicited CVs in relation to any of our advertised roles or speculatively. If we require support with any of our vacancies we will get in touch with agencies directly.
- We do not recognise submissions of unsolicited or speculative CV applications from recruitment agencies.
- We shall not be liable for any fee / commission in the event we employ a candidate that may have been submitted as an unsolicited/speculative application from an uninstructed recruitment agency.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
