Overview
Job Introduction
Join MPS as a Document Analyst and help shape our member experience.
We’re looking for someone with a keen eye for detail and a passion for clear communication to help deliver high-quality documentation across all MPS brands. In this role, you’ll create and maintain a wide range of materials – from welcome documents and renewal packs to member guides and other key communications – ensuring every message is accurate, engaging, and enhances the member journey. You’ll play a vital role in transforming how our members access their information, and on the impact it can make.
Role Responsibility
- Develop, update and improve key member documents, ensuring they’re clear, accurate and engaging.
- Work creatively with designers, copywriters and brand experts to deliver quality member communications.
- Manage the full life cycle of member documentation; from inception, to sign off, adoption by business and periodic review.
- Support colleagues across MPS by being first point contact for any document related queries.
- Deliver operational efficiencies via the MPS document management system.
- Support smooth delivery and implementation of the Digital Document Solution.
- Manage all regulated documentation for HCP via the DMS.
- Support the Document Manager in relevant project delivery and budget management.
- Manage relationships with external suppliers and stakeholders.
The Ideal Candidate
You’ll be a detail-driven communicator with a flair for clear, engaging, and accurate writing. You’ll combine a strong understanding of branding and tone of voice with a genuine passion for improving the member experience. Comfortable managing multiple projects at once, you’ll bring structure, consistency, and creativity to every piece of documentation you produce.
You’ll have experience working with document management systems (or similar platforms) and be confident navigating processes that involve multiple stakeholders. A natural collaborator, you’ll build strong relationships across teams and be ready to act as a go-to expert for all things document-related.
Ideally, you’ll have experience in communications, copywriting, or marketing, and an understanding of regulated environments such as financial or healthcare services. An eye for process improvement and an enthusiasm for digital transformation – particularly around paperless and self-service solutions – will help you thrive as we launch our new Digital Document Solution.
Package Description
Alongside a competitive salary, you will also receive:
- Up to 10% discretionary annual bonus.
- 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us).
- 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days).
- Private Medical Cover.
- Healthcare cash plan.
- 6x salary death in service.
- Paid volunteering day.
- A personal GP service enabling you to get a video consultation with an NHS-registered, private GP.
- Employee Assistance Programme.
- A range of shopping discounts from major high-street retailers.
About the Company
Medical Protection Society (MPS) is the world’s leading protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world, in countries as diverse as the United Kingdom, South Africa and Hong Kong.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. Membership provides access to expert advice and support together with the right to request indemnity for complaints or claims arising from professional practice.
We continue to invest in our team to ensure that we are delivering the best possible service for members. This was recognised in 2016 when we were awarded an Investors in People Silver award.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
