Overview
Head of Culture & Engagement – London
At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!
Our People Team strategy is bold, clear, and meaningful: we’re becoming a Destination Employer. We want people to think, “that’s where I want to work one day!” before joining Trustpilot; to feel privileged and proud to be a Trustie during their time with us; and, after moving on, to know the years they spent at Trustpilot were the very best of their career.
At the heart of this vision is a distinct focus on people experience — and our culture and engagement efforts play a central role in bringing that to life.
As the Head of Culture & Engagement, you will be responsible for the design and delivery of our global culture and engagement strategy, driving engagement, belonging and advocacy across every stage of the employee journey.
Reporting to the VP of People Experience, you’ll act as the architect of our Employee Value Proposition (EVP) — defining and embedding what makes Trustpilot unique and compelling as a place to work. This role sits at the intersection of culture, communication, and insight, ensuring that employee feedback and sentiment translate into meaningful action and that our internal experience reflects our reputation as an employer of choice.
What you’ll be doing:
- Lead the design and delivery of our global engagement strategy, including surveys, insight generation, and action planning in partnership with People Business Partners and leaders.
- Translate engagement data into tangible initiatives and measurable outcomes that strengthen connection, belonging, and purpose.
- Own the definition, articulation, and activation of our EVP, ensuring it authentically captures what it means to be a Trustie and helps us stand out in the talent market.
- Drive our employer reputation strategy, including Glassdoor engagement and employer-of-choice awards.
- Curate events and experiences that reinforce culture and create clarity, alignment and cohesion across our leadership team.
- Provide oversight and strategic support to our Employee Resource Groups (ERGs), empowering them to thrive as inclusive, authentic communities that drive awareness and build advocacy.
Who you are:
- You bring proven experience in culture, engagement, internal communications and/or people partnering, ideally having led initiatives around engagement, leadership culture, and EVP design.
- You’re both strategic and hands-on, balancing creativity and structure to deliver impactful programs in a fast-paced, global environment.
- You’re a strong communicator and facilitator who can engage, inspire, and influence across all levels of the business.
- You have a data-driven mindset — comfortable turning insights into clear actions and measuring impact over time.
- You thrive in ambiguity and are skilled at driving outcomes through collaboration, influence, and adaptability.
- You bring creativity, curiosity, and a growth mindset to everything you do.
- You’re confident working with senior leaders and comfortable shaping conversations that lead to meaningful change.
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- Restricted Stock Units
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Private Medical Insurance
- Critical Illness Cover
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership
- Paid parental leave
- Season ticket loan and a cycle to work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
- Independent financial advice and free standard professional mortgage broker advice
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don’t meet all the requirements, we’d still really like to hear from you!
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About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
