Overview
Accounts Payable Helpdesk Assistant – Strand, London, WC2R 2LS
About the role:
The Accounts Payable (P2P) Team is responsible for payments to suppliers, staff, non-staff and students. The purpose of the role is to assume responsibility for the Accounts Payable Help Desk, managing a mailbox of
queries to ensure that all enquiries and disputes relating to payments to staff, students, supplier invoices and supplier statements are resolved in a timely and accurate manner.
The role will also require you provide assistance with transactional processes across the team to support with seasonal demands in workload.
You will also be expected to respond to queries which may inadvertently arrive within Accounts Payable and redirect to other parts of the university as appropriate.
This is a full-time post (35 hours per week), and you will be offered an indefinite contract.
About you:
To be successful in this role, we are looking for candidates to have the
following skills and experience:
Essential criteria
1. GCSE Mathematics and English Language, at least Grade C/ level four (or equivalent)
2. Experience running BACS payment runs
3. Knowledge of the P2P end to end cycle including AP Processes
4. General accounting knowledge and at least 12 months experience working in a similar Accounts Payable role, dealing with high volumes of inbound enquiries
5. Excellent Customer service skills and a service approach in your professional work
6. Ability to communicate effectively and professionally in the written word, in person and on the telephone
7. Excellent IT skills, including intermediate+ use of Excel, SharePoint, Microsoft Teams and other Microsoft Office Programmes
8. Experience of working with supplier statement reconciliation
9. Ability to work independently to meet tight deadlines
10. Strong data entry skills; speed and accuracy
Desirable criteria
1. Experience of working in higher education or a similar environment
2. AAT Qualified
3. Experience using IT ticketing systems
4. Experience with automated invoice reading tools (e.g., OCR, AI-based invoice capture)
5. Experience using UNIT4 ERP
Downloading a copy of our Job Description
Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King’s.
As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.
Interviews are due to be held on 23rd And 24th October 2025
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
