Overview
Site Reliability Engineering Professional (Snowhill, Birmingham, United Kingdom)
Job Req ID: 51667
Posting Date: 1st October 2025
Function: Engineering
Location: Birmingham, 3 days in office
Salary: Competitive + excellent benefits
Why this job matters
This role is key to supporting HMRC by delivering and enhancing network tooling, automation, and lab infrastructure that underpin mission-critical services. As part of BT's commitment to building the best networks and delivering top-tier service across Europe, you’ll directly contribute to our ambition to be number one for Service. Your work will help drive continuous improvement and innovation, supporting not just our customers, but our colleagues, communities, and the country.
Please note you must either hold or be eligible for SC (Security Clearance) for this role, which will require a minimum of 5 years working history in the UK to be eligible.
What you’ll be doing
• Supporting the implementation and optimisation of CI/CD pipelines, automation frameworks, and Infrastructure as Code (IaC) solutions using Cloud, Git, and container technologies.
• Maintaining and enhancing monitoring tools to maximise system uptime, performance, and reliability, while actively contributing to improvements in Site Reliability Engineering practices and workflows.
• Installing, configuring (including networking), administering, troubleshooting, and managing virtual machines, along with integrating tools via APIs.
• Investigating and resolving technical issues assigned by the Tools Manager, and participating in technical meetings, change advisory boards, and service reviews as needed.
• Creating and maintaining high-quality technical documentation – covering processes, procedures, and work instructions – in line with internal standards and quality frameworks.
The skills you’ll need
What we'd like to see on your CV
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Hands-on experience with server operating systems, particularly Windows Server, and advanced knowledge of VMware environments (including vCenter 7); experience with network change implementations supporting incident resolution and project delivery.
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Demonstrated ability to create detailed, consumable documentation for tooling deployments, automation (including CI/CD), recovery, testing, and implementation planning.
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Solid scripting and development skills across a range of technologies including Python, PowerShell, HTML, JavaScript, SQL, XML, REST, SOAP, and experience developing operational procedures, processes, and scripts.
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Proven track record of working effectively within ITIL-aligned environments, with hands-on experience using ITSM platforms such as ServiceNow, and a deep understanding of service management best practices.
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A collaborative working style, with experience engaging suppliers and cross-functional teams to drive solutions, service improvements, and successful project outcomes.
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
