Overview
Assistant Conference & Events Operations Manager – Hilton London Wembley
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
What makes Hilton Wembley unique, is the sense of belonging and teamwork shared throughout all our departments. This hotel is the #choiceofchampions – one day we are busy looking after a family on vacation visiting London, the next day a world’s famous sports team or music artist. But every day we are busy creating lasting memories.
Salary: £33,700 a year + Service Charge
A WORLD OF REWARDS
• Uniform provided andlaundered
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Guest Experience Day 1 night stay with breakfast per year
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
What will I be doing?
As an Assistant Conference and Events Operations Manager, you are liaising/managing alongside the C&E Operations Manager all aspects of Conference and Events operations to deliver an excellent Guest and Member experience. An Assistant Conference and Events Operations Manager will also be required to optimise sales and provide leadership to the team to ensure staff training & service standard are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage all Conference and Events operations alongside the C&E Operation manager
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of Events
• Provide effective leadership to the Conference and Events team to ensure targets are met and exceeded both for the hotel and individual development
What are we looking for?
An Assistant Conference and Events Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Strong knowledge of hotel/leisure/service sector
• Degree or diploma in Hotel Management or equivalent
• Record of success in Conference and Beverage, specifically the ability to lead and coach
• Exceptional communication skills
• Exceptional leadership skills to create a winning team
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company
Exact Location: Lakeside Way, London, England, HA9 0BU, United Kingdom
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
