Overview
Events Operations Manager – Hilton Glasgow
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! There is a saying in Glasgow ‘The People Make Glasgow’ and at Hilton Glasgow, it is the team that makes it great. We support you, we encourage you, we work together, we are passionate about the Hotel and Guest experience and this is what keeps us here!
A WORLD OF REWARDS
- Annual Salary up-to £39,000 per annum
- Free and healthy meals when on duty
- Grow your Career
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- Discounted dental and health cover
- Free Parking (depending on availability)
- Discounted Taxi when public transports stop running
- Guest Experience Day after successfully passing probation
- Modern and inclusive Team Member’s areas
As an Conference and Events Operations Manager, you are responsible for managing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Conference and Events Operations Manager will also be required to optimise sales and provide leadership to the team to ensure department targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage all Conference and Banqueting operations
- Maintain exceptional levels of customer service
- Ensure compliance of brand standards
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Aware of trends and propose ideas to build the range and quality of Conference and Banquet
- Optimise sales and contain costs, identifying any areas for action
- Set achievable budgets and other short- and long-term functional goals
- Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
What are we looking for?
High-Profile Ballroom Venue with cutting-edge AV technology and multiple bars. Repeat VIP events with large attendee numbers. Previous experience in high-volume venues is essential. Supervisory-level applicants will not be considered due to the scale of operations.
This role involves late nights, weekends, and unsociable hours, overseeing a team of over 100 variable staff members, with up to 50 for standard-sized events. Candidates must demonstrate:
- Excellent planning and organizational skills
- Strong interpersonal and leadership abilities
- In-depth knowledge of banqueting food service
- Proven experience in high-volume bar operations
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company
Exact Location: 1 William Street, Glasgow, Scotland, G3 8HT, United Kingdom
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
