Overview
Salary: £60000 – £60000
Shift hours: Full Time
General Manager– Birmingham City Football Club, Birmingham| Full-Time / Permanent
£60k + excellent benefits including healthcare, wellbeing support, 23 days’ annual leave plus bank holidays, life assurance, meals on duty, and more.
We’re looking for…
A passionate, data driven leader who inspires their team to be the very best in the business. It’s all about taking full accountability for a great food and beverage experience, to match the clients ambition, brand specifications and standards.
This is a high-profile opportunity for a dynamic senior and inspirational hospitality professional, experienced in F&B delivery across sport venues, entertainment arenas, meetings, exhibitions and conferences. We seek a real ‘people person’ and ‘foodie’, with rounded leadership skills and a focus on delivering consistency of quality and innovation to keep evolving the offering. Responsible for developing and delivering an exceptional food and guest experience. Critical to the success and reputation of the F & B operation is the leadership, selection, development and retention of a large, well-trained team, both fixed and variable.
The General Manager will work closely with our client to qualify requirements and align closely with the venues brand vision, values, culture and processes to enable and deliver the catering strategy, driving changes to continually evolve and improve both the catering and guest experience. Making Levy UK across the venue estate renowned for food and hospitality excellence, as befits its standing in London and the wider UK market. This is not a role for someone who wants to preserve the status quo, but if you have a passion for food and service, underpinned by evidence of delivery of fresh ideas and operational excellence then you and the venue will shine.
You will be fully commercially accountable, working with the Finance Manager to deliver accurate and timely forecasts and budgets, taking control of all operating costs and continually analysing key performance statistics to identify opportunities for growth. This includes liaison with culinary and marketing specialist colleagues on continuous product development and driving spend per transaction.
We are Levy
Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.
Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events – including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London – we bring experiences to life with passion and precision.
Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
General Manager– The role
Key Responsibilities:
Planning:
- Collaboration – Frequent liaison with our client and your Operations Director to agree strategy and direction of travel, developing and monitoring tactical plans to deliver
- Structured Approach – ensure that all activities have a clear purpose and measurable outcomes, with a disciplined and pacey approach to completion, including the review and application of lessons learnt.
- External landscape – keep abreast of competitor activity and market trends which may impact our operation and make suggestions to evolve / keep ahead of ‘the curve’.
- Projects – strong focus on collaboration with Client, Levy stakeholders and contractors to plan and deliver various capex and innovation projects.
Operations:
- Ownership of the day-to-day delivery of consistent and exceptional product quality and service standards to achieve and ideally exceed department targets and grow our reputation for celebrated customer experiences.
- Readiness to trade – Oversee and ensure that all services within remit are ready for operation at specific time and to the agreed standard.
- Hospitality – Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and client needs, that is infectious throughout your team.
- Innovation – Close and detailed liaison with our client, premium area key partners and Levy Commercial Team to plan and deliver innovative solutions.
- Consistency – Regular monitoring and development of each department to ensure that food quality, presentation, staffing reviews and consistent standards are maintained according to our Levy signature culture.
- Liaison with Compass procurement, 3rd party suppliers and contractors to underpin effective product quality, service delivery and cost-effective margins.
- Monitor and maintain the Health and Safety policy, process, and culture across the venue.
- Brand – Operate and further develop consistently high brand standards within each area.
- Communications – Directly liaise with client representatives and your Team Managers to ensure that communication and expectations are clear. Use structured, regular, and consistent meetings as a key tool.
- Guest Focus – Champion the guest focused culture, continually sharing and acting on client and customer feedback.
- Health & Safety – Lead the H&S culture and compliance across the venue.
People:
- Structure – work with the Operations Director and HRBP to agree and sign off appropriate structures to flex resourcing between fixed and variable workers across all Departments and with appropriate factoring to address extended and weekend operating hours.
- Appoint, lead, and manage the Fixed team to ensure consistent and effective operational delivery.
- Sourcing and deployment – ensure that effective and robust recruitment plans and processes exist to source and deploy large volumes of casual workers per differing event requirements.
- Culture – Work closely with the management team to develop and sustain a high level of team energy and engagement, focused on great food and hospitality.
- Review and Develop – Conduct regular performance reviews and talent management / succession planning activity, based on agreed and measurable KPI’s. Oversee and drive the training plan and activity with your Heads of Departments
- Communications – ensure effective team communication flows (in all directions) throughout the venue.
- Reward and recognise – Recognise and celebrate success. Ensure consistent and objective salary and bonus arrangements are in place.
- HR compliance – work closely with the HR team and HOD’s to ensure complete and consistently effective adherence to all legal obligations.
Financial & Business Development:
- Financially accountable for all costs and profitability of the venue, actively working with the Finance Manager to deliver accurate and timely forecasts, budgets, and P&L’s
- Cost Management – Be in control of all operating costs in line with set targets.
- Key analytics – frequent review of performance statistics to identify opportunities for growth/ remedial actions, with tactical plans in place to address.
- Commerciality – ensure competent levels of commercial understanding and awareness through Line Managers and their teams.
- Product development – Liaising with culinary and marketing specialist colleagues to implement continuous product development and drive increased spend per transaction.
What we’re looking for
- A naturally confident leader, with senior management experience to inspire large operational teams to deliver results – min 5 years’ experience at F & B senior multi – site level.
- Confidently able to manage a mixed portfolio of outlets and business functions.
- Likely to be currently working within a stadium / arena /entertainment environment.
- Senior management presence to engage with Client, peers and functional specialists.
- Passionate about people – building and developing teams.
- Positive and passionate focus on food – a natural flare for hospitality.
- Experienced in leading the implementation of projects and change programmes.
- Comfortable working within brand guidelines to deliver results.
- Excellent communication skills – able to influence all stakeholder levels.
- Experience of working with a client group.
- Previous P&L accountability and evidence of commercial nous.
- Exudes confidence, energy and charisma.
- Can effectively switch between being the leader and a team player according to the situation at hand.
- Structured approach but also demonstrates flexibility and agility.
- Calm and resilient. Not deterred by an’ unforeseen challenge’
- Problem solving skills.
- Willing to work evenings and weekends as required.
What you’ll get in return
- Competitive salary with bonus and full company benefits
- 23 days’ annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences – and shape the future of hospitality.
Reference: compass/TP/2994342/198474
Location: Birmingham
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
