Overview
PCS Scanning Team Member – Newcastle upon Tyne, NE1 6SN
Salary: £24,937 to £26,598 a year
Contract: Permanent
Working Pattern: Full-time,
Part-time,
Flexible working
Reference Number: G9914-25-0234
Job summary
If you are self-motivated, a strong team player and are interested in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for a Scanning Team Member to join our team in Greenfinch Way (Newburn) or Bridge House. This role is the perfect stepping-stone into a rewarding career with the NHS!
If you are adaptable, work accurately and happy to work with tight targets, you have what this role needs! You will join the Scanning team, working to complete all functions involved in the initial preparation and scanning of important documents. You will be responsible for operating the scanning machinery, monitoring their performance, and speaking to stakeholders about any discrepancies. You will need to be precise, discreet, and always looking for ways to connect with your team!
What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Flexi time o Hybrid working model (we are currently working largely remotely) o Career development o Active wellbeing and inclusion networks o Excellent pension o NHS Car lease scheme o Access to a wide range of benefits and high street discounts!
Main duties of the job
- Prepare documents for scanning; identifying documents that are suitable for scanning and those that are not. Ensures that all documents are forwarded on to the appropriate process.
- Operate machinery for the scanning of documents; carefully monitoring the performance of scanners and observing the quality of images produced and take appropriate corrective action if image quality deteriorates.
- In accordance with instructions, carry out routine maintenance of scanning machines or report faults to ensure the reliable and efficient performance of scanners.
- Demonstrate an appreciation of Quality by complying with the Quality Management System, identifying and recommending opportunities to improve working practices.
- Responsible for the security of documents, information and equipment under their control and undertakes all duties with regards to the terms of the Data Protection Act.
Should you wish to apply, please provide answers to the following statements within the “Supporting Information” section of the application (600 words max) – TRAC may state differently:
1. Give an example of when you have had to follow written and verbal instructions to complete a task.
2. Give an example of when you have had to produce work of a high-quality standard.
3. Give an example of repetitive work you have completed previously.
It is essential that you respond to the statements as part of the application process. Neglecting to do so will regrettably prevent us from advancing your application.
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to care.
Job description
Job responsibilities
In this role, you are accountable for: 1. Participate in the receipt of documents, assigning work to the correct work streams, analysing for discrepancies or issues that may then require direct contact with the customer/supplier, ensuring deadlines are met for payment schedules or other processes. 2. Prepare documents to an adequate standard for scanning, making all relevant checks and taking appropriate corrective action where discrepancies are found. 3. Scan a range of documents across a variety of different services and workstreams as workloads dictate, adhering to the specific policies and procedures for those services to ensure documents are processed correctly. 4. Prepare documents to the necessary standards and complete all necessary documentation for return to customer/stakeholders. Ensure appropriate methods are used, with all policies and procedures associated adhered to. 5. Phone contact and email support required with stakeholders, internal and external customers, and clients. These may include, but not be limited to, submission discrepancies, tolerance checks (5% calls), EPS feedback etc. Face to face and virtual meetings may be required. 6. Ability to comprehend and interpret policies and procedures across a range of work areas. Make decisions in line with current NHSBSA, DH&SC, PHE policies and appropriate processing rules. 7. Working on relevant computer system applications, accurately inputting, updating, and amending information, including where appropriate customer details, according to set procedures to ensure that the enquiries are handled appropriately and actioned fully. 8. Using knowledge and guidance make appropriate decisions in line with current policies and regulations. 9. Ability to show genuine empathy, patience and resilience when communicating with our customers to deliver exceptional customer service and come to an agreed resolution. 10. Working to agreed performance and accuracy targets and standards, complying with all regulatory requirements such as Data Protection, ISO Accreditation etc. 11. Working collaboratively to identify improvement across a range of business functions. 12. Providing a flexible service to all NHSBSA customers with an emphasis on customer satisfaction. 13. Manages own workload and operates all services in line with Service Level Agreements, internal agreements and policies, technical instructions, and procedures and within agreed time scales. 14. Ability to treat people with respect under all circumstances, upholding and demonstrating the values and behaviours of the NHSBSA. 15. Identify and communicate any non-routine technical or system issues to appropriate people. 16. Where required, may be requested to train, coach and mentor new or established staff to the duties of the role. 17. Where required, process quality standard sampling checks and provide feedback to managers and colleagues. 18. Participate in, and contribute to, the ORO+ process. Take ownership and responsibility for your personal development. 19. Demonstrate an appreciation of Quality by complying with all Quality Systems, identifying, and recommending opportunities to improve working practices. 20. Responsible for the security of documents, information and equipment under their control and undertakes all duties in line with GDPR regulations.
Person Specification
Qualifications
Essential
- GCSE’s Grade C or above Maths and English (or equivalent experience)
Desirable
- NVQ level 3
Experience
Essential
- Experience of working in a quality-controlled environment following detailed policies and procedures
- Experience of dealing with internal and external customers on the telephone and in written communication
- Experience of understanding and following detailed technical instructions
Desirable
- Experience of working in a customer service focussed environment
Personal qualities, knowledge and skills
Essential
- Good standard of PC and Keyboard Skills
- Ability to use IT programs confidently
- Experience of data entry or processing
- Able to deliver excellent customer service whilst meeting deadlines and targets
- Ability to negotiate and resolve queries effectively
- Ability to remain calm when dealing with emotional, difficult, or dissatisfied customers
- Adaptable, with proven ability to respond to, and switch between a wide variety of queries effectively
- Flexible approach to work and able to manage a diverse workload
- Excellent communication skills both written and verbal
- Proven time and self-management skills
- Ability to work quickly and accurately with an eye for detail
Questions set in application
Essential
- Example of following written and verbal instructions
- Example of producing work to a high standard
- Example of engaging in repetative work
**** When applying for this role, please read the Supporting Documents on the apply page. ***
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
