Overview
Senior Director of Strategy & Operations – London
At Trustpilot, we’re on an incredible journey. We’re a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world’s largest independent consumer review platform, and while we’ve come a long way, there’s still so much exciting work to do. Come join us at the heart of trust!
We are seeking an experienced and results-oriented leader for a 12-month maternity cover contract to lead our Strategy & Operations team. This is a critical leadership role responsible for steering the company’s strategic direction and ensuring its successful execution. Reporting directly to the Chief Strategy Officer, you will lead a high-performing team of seven and act as a key partner to our C-suite and senior leadership, driving alignment and momentum on our most important strategic priorities.
Trustpilot is growing faster than ever. We have huge ambitions. Our Strategy & Operations team is the central nervous system for the company’s long-term success. The team is made up of 2 halves – the Strategy Team (2 FTE) and the Transformation Delivery Team (5 FTE). Together, the team has three core responsibilities:
- Set the Company Strategy: We define the company’s 3-year strategic vision and create the annual “Gameplan”—our value creation plan.
- Ensure Strategic Delivery: We translate strategy into action. We do this by facilitating the company’s operational rhythm through quarterly OKRs, programme managing large-scale strategic initiatives, and running executive and leadership reviews to track progress.
- Communicate the Strategy: We partner with internal teams to ensure our strategy is clearly understood across the organisation, communicating our progress and priorities throughout the year.
What you’ll be doing:
- Guide the setting of the company strategy :
- Steer the annual strategic planning process, guiding your team and the C-Suite to develop the company’s “Gameplan,” which defines our value creation plan and key priorities.
- Oversee your team’s delivery of continuous external market analysis, ensuring the C-suite receives actionable insights on the competitive landscape and market trends.
- Ensure your strategy team are key thought partners to the CSO and C-suite on major, ambiguous strategic questions, leveraging analysis to shape the company’s long-term direction.
- Oversee strategic delivery:
- Ensure the successful orchestration of the company’s operational rhythm, managing your team as they facilitate the quarterly OKR and action-planning process.
- Provide senior oversight and direction for the programme management of our most critical, cross-functional strategic initiatives, ensuring your team drives them to successful outcomes.
- Lead high-stakes executive strategy reviews and leadership events, holding the business accountable for progress and steering conversations to identify risks and solutions.
- Champion strategic communication and alignment:
- Direct the partnership with the Internal Communications team, guiding your team to deliver clear communications on the external market, the future gameplan and in year progress, that keeps the organisation engaged.
- Lead and Develop a High-Performing Team:
- Manage, mentor, and develop a talented team of seven strategy and transformation professionals.
- Foster a culture of excellence, collaboration, and career growth through dedicated 1:1s, clear objective setting, and ongoing performance development.
Who you are:
- You have impressive professional experience within a top-tier management consulting firm (e.g., McKinsey, Bain, BCG) or a corporate strategy and delivery role at a high-growth technology company.
- You possess exceptional analytical and problem-solving skills, with the ability to dissect complex, ambiguous problems and provide clear, actionable recommendations.
- You are an outstanding communicator and influencer, with the gravitas and polish to build strong relationships with and present to C-suite executives.
- You have deep experience in programme managing complex, cross-functional initiatives from conception to completion.
- You are highly pragmatic, results-oriented, and comfortable navigating the demands of a dynamic, publicly listed company.
- Experience with strategic frameworks like OKRs is highly advantageous.
- You have a proven track record of leading and developing high-performing teams, with a genuine passion for coaching and mentorship.
What We Offer:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
- Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
Trustpilot is an equal opportunity employer. We believe that diversity is a strength and that a team with different backgrounds and experiences is more creative, innovative, and effective. We encourage applications from all qualified individuals.
Ready to build a world with more trust? Apply now!
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About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
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