Overview
Job Purpose and Summary
? Join Canon UK as a Professional Print Field Service Engineer!
Are you passionate about delivering exceptional service and working with cutting-edge professional print technology? Canon UK is looking for a Professional Print Field Service Engineer to join our dynamic team!
? Location: Ideally based in the Guildford/ Surrey area to meet agreed service levels.
? What You’ll Be Doing:
- Installing, servicing, and repairing a range of Canon Professional Printers
- Following standard call procedures and maintaining high-quality standards
- Achieving a high first-time fix rate and minimizing return visits
- Delivering an outstanding customer experience that drives satisfaction and loyalty
? What We’re Looking For:
- A proactive, detail-oriented professional who thrives in a fast-paced environment
- Strong time management and teamwork skills
- A passion for technology and a commitment to service excellence
This is a fantastic opportunity to grow your career with a global leader in imaging and printing solutions.
What we give
– Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
– Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
– Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
– Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
– Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
– Employee discount – Up to 38% off products from our Canon store.
– Some other Benefits – Generous Pension, Canon Awards, Cycle to Work scheme, Season ticket loans and charity volunteer days.
What we ask
You will have the responsibility of providing a service in first line trouble shooting (root cause of problems) on Production Print devices, working to strict service level agreements.
– Your challenge is to achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labour time and parts.
– Using your excellent communication skills to communicate effectively to Canon’s customers and across internal Canon departments as requird.
– Being part of the team, we encourage you to make frequent contributions to the ongoing development of the team and overall service performance, including assisting / coaching / mentoring Service Engineers (dependent on grade). Your manager will provide you with the support and guidance so you can excel in your role.
– Ensue all post-sale field service requirements are met.
– When required provide technical escalation support for colleagues.
– Ensure all activities are recorded correctly in line with company guidelines.
– Optimize the customer stock inventory and rotation, and balance this against return to fit (RTF) visits, as applicable.
– To provide customer product instruction and training.
– Advise the customer when chargeable work is required and seek the required authorization prior to undertaking this activity.
– Contribute to opportunities to improve maintenance and repair practices and modifications in the machine.
– Make frequent contributions to the on-going development of the team and overall service performance.
– Canon encourages you in signalling commercial opportunities to the Sales and Marketing department. This is preferably done using the OSIS (On site, In Sight) functionality provided via Laptop.
– For your safety we ask you must fully comply with company policies and Health & Safety Guidelines, including product safety checks.
– Self-Development is important at Canon, and you will be encouraged to take further training to develop your skills in this role.
You will need
Salary up to £ 31,513 plus company car
Location – Area Based (Guildford/ Surrey)
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No agencies please
Further information
– Capacity to work in an environment focused on superior customer service and continuous business performance improvement.
– Your excellent customer service and communication skills are important for you to excel in this role. Being a team player, you support colleagues and contribute to the team’s objectives, however equally you are able to work alone without daily guidance.
– Remains calm under pressure and able to prioritise tasks and activities effectively.
– NVQ or equivalent in an electrical and/or mechanical discipline.
– You’ll be highly organised and enjoy providing excellent customer service. Excellent planning and organisation skills. Proactive and problem-solving skills and excellent time management skills allowing you to produce high levels of productivity. Acts cost effectively. Drive and determination to succeed.
– You are already a competent Service Engineer in a production/commercial environment who has a passion for fault finding and resolution within electromechanical environments and relevant IT experience.
– Understanding of health and safety guidelines.
– Full UK driving licence
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
