Overview
Salary: £50,000 per annum
Shift hours: Full Time
Retention Partner
Salary: £50,000 per annum
Overall Purpose of the Role
As Retention Partner you will be responsible for the retention of a sector specific proportion of the key client contracts in Compass Group UK & Ireland, representing approximately £140m turnover and £10m PBIT, in line with the prevailing Retention Target for UK and Ireland, and the relevant sector specific target.
Accountable for building solid client relationships, determining winning strategies for the retention of the contracts within assigned Top Account list, and negotiating profit levels that sustain budgeted PBIT contribution.
As Retention Partner you will be responsible for identifying issues that may prevent a client from re-appointing Compass or result in a client terminating their contract with Compass and working with the Operations team to provide solutions to address such issues.
Who You Are
- Flexibility – although job is remote must be able to travel regularly
- Courage
- Customer Focus
- Interpersonal Skills
- Self Starter
- Goal Achievement
- Resilience
- Results Oriented
- Objective Listening
- Self Management
- Influencing Others
- Conflict Management
- Problem Solving
- Teamwork
- Planning and Organisation
- Diplomacy and Tact
- Personal Accountability
What You’ll Get In Return…
- Competitive salary with bonus and full company benefits
- Company car or car allowance
- 27 days’ annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: BUPA healthcare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits:2 days additional leave after returning from maternity leave, day off for your babys first birthday & enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
- Financial wellbeing: Pension scheme, life assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways, meals on duty included
Who are Levy?
Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.
Why Join Us?
At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual’s unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all.
We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness
Reference: compass/TP/2983797/196700
Location: remote
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
