Overview

 Service Guide (Accrington Contact Centre, Accrington, United Kingdom)

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Home Connections role with EE.

 

Why not use your skills to make a difference and join our Home Connections Team in Accrington. You’ll be talking to them over the phone when they first join us, guiding them through the process of getting their products and services connected, helping with any initial queries around in home setup or their first bill. 

 

You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.

 

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

 

  • A great starting salary of £26,968.00
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. 
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us 
  • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly  
  • Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family 
  • Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. 
  • Volunteering days, so you can give back to your local community. 
  • Optional Private Healthcare and Dental, to protect you and your family. 

 

 

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

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IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.