Overview
Customer Service Representative – Netherlands
Functietitel: Customer Service Representative
Locatie: Aalten
Contract en dienstverband: Tijdelijk contract (12 maanden) met mogelijkheid tot verlenging voor onbepaalde tijd, afhankelijk van prestatie.
Salaris: Salaris vanaf €36,975 per jaar, met toegang tot flexibele secundaire arbeidsvoorwaarden die jouw ontwikkeling, welzijn en dagelijks leven ondersteunen.
Germains Seed Technology, een wereldwijde leider in zaadtechnologie, is op zoek naar een Medewerker Klantenservice voor onze vestiging in Aalten. In deze rol ben je het belangrijkste aanspreekpunt voor onze internationale klanten, beheer je orders en zorg je voor een soepel proces van begin tot eind. Ons bedrijf staat bekend om een geweldige samenwerkingscultuur en uitstekende mogelijkheden voor professionele ontwikkeling.
Wat je gaat doen:
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Binnenkomende orders verwerken om te zorgen voor een tijdige en correcte levering aan de klant.
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Ordergegevens controleren, correct interpreteren, aanvullen en invoeren in het systeem voor verdere verwerking.
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Alternatieven aanbieden en klanten adviseren over de resultaten van onderzoeken, wanneer orders niet volgens wens kunnen worden verwerkt.
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Proactief de status van orders bewaken en klanten en collega’s informeren over de voortgang. Mocht je vertragingen opmerken, dan waarschuw je de leidinggevende en stel je oplossingen voor om de orderstroom soepel te houden.
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Klantgegevens bijhouden met betrekking tot de zaadvoorraad van klanten op locatie en hierover communiceren met de klant.
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Meedenken over het verbeteren van de omzet en klanttevredenheid.
Wat je meebrengt:
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Eerdere ervaring in een vergelijkbare functie binnen de productie-industrie.
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HBO werk- en denkniveau.
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Een goede beheersing van zowel de Nederlandse als Engelse taal in woord en geschrift is vereist (B2-niveau).
Where growth meets purpose
What sets us apart is how we delight our customers – and that’s because of great people like you. People with different life experiences who share common values. Together, we’re shaping a world where responsible nutrition is accessible to all. With a big goal comes equally big opportunities to make a career that truly feels like your own. As a team we’re collaborative, purpose-driven and encourage trying new ideas. We also find ways to nourish your individual journey, so everyone can feel proud of the difference that they make in their own way.
We’re thrilled to share that AB Agri has been recognised as one of The Times Top 50 Employers for Gender Equality 2025. This is a proud moment for us all. It highlights the real progress we’ve made to build a workplace that is inclusive, supportive, and fair for everyone. Over the last 5 years we have rebuilt our talent management practices, from inclusive hiring, to transparent pay frameworks, flexible work, and the momentum of our Employee Network Groups. Our actions are embedding inclusion at the heart of how we operate and creating a culture where people can be themselves
As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter – or anything else) just let us know.
About the Company
Rewarding your Passion
When you join us, you’ll do meaningful work and be rewarded fairly for it. From annual salary reviews and ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you – from day one.
About us
Germains Seed Technology’s mission is to ‘maximise nature’s potential’ by using its seed technology processing know-how and deep expertise to unlock the genetic potential of seeds for food production. At a time when pressure on land, water and resources is greater than at any time in human history, Germains exists to help our customers maximise the productivity and cost-effectiveness of their crops. Our team of around 200 people work across the USA, Europe and the UK.
We’re part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.
Application Notes
We hope you feel that AB Agri is somewhere you can thrive and so we’d love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes.
When you do, we’ll ask you some equal opportunities questions just to ensure our recruitment process is inclusive – or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions and this won’t affect your application.
Apply today or contact our recruitment team for more information.
Agencies and media sales
AB Agri group politely requests no contact from recruitment agencies or media sales. We don’t accept speculative CVs from recruitment agencies nor accept the fees associated with them
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
