Overview
Duty Control Manager – WROC Cardiff,
Salary: £70,922 + 10% bolt-on
Basis: Full time
Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales’ leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.
We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
We are currently recruiting for a Duty Control Manager to join the team within Wales Rail Operation Centre in a role where you will be responsible for the real time management of Transport for Wales (TfW) Service across the entire network.
The successful candidate will ensure that the control office takes decisive co-ordinated intervention harmonised with both internal and external parties to minimise overall delay and maximise service levels to our customers.
You will oversee the provision of traincrew and rolling stock resources in accordance with the requirements of the timetable and determine and coordinate the level of response to any given incident including deployment of additional staff and activation of on call structure including activation of the appropriate On Call Manager response.
Who we’re looking for
- Good working knowledge of all Railway operating practices and procedures, with an understanding of commercial / business picture within TfW and Network Rail,
- Excellent geographical knowledge of the TfW and adjacent networks,
- An ability to manage difficult situations, giving clear and concise instruction while being persistent and tenacious,
- Knowledge and experience of ATTUne4C, TRACS Enterprise, Trust, Tyrell and other control centre systems
Welsh Language Skills
The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.
Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.
Next steps
Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.
TFW is a Disability Confident employer. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.
This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.
Please note, we reserve the right to close this vacancy early if we receive sufficient applications.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
