Visitor & Safety First Line Manager – London

Visitor and Safety First Line Manager
Visitor and Security Services
Full-time: 4-days-on, 2-days-off
Permanent
£33,033 per annum
Application deadline: 12pm (midday) on 5 September 2025.

About the role:

To provide first line management to deliver an excellent visitor safety service. Ensure the safety and security of our visitors and the collection through the management of a team and operational management of all Health and Safety, security and emergency responsibilities.

Key areas of responsibility:

• Manage a team and undertake all line management responsibilities including:
  • performance and appraisal;
  • engage and motivate the team;
  • support training, personal and professional development, and more.
• Plan and co-ordinate resources effectively, assigning duties and ensuring appropriate operational staff cover / deployment;
• Manage safety and security in public spaces by, for example, managing visitor flow, actively patrolling, monitoring and ensuring that required checks have been undertaken;
• Manage operational situations including emergencies, incidents and visitor complaints, escalating as appropriate;
• Manage Health and Safety for staff and visitors by ensuring all checks and responsibilities are correctly undertaken;
• Provide information and guidance to visitors on all areas, including special exhibitions, the public programme, collections and facilities;
• Encourage visitors to provide feedback and act to pass these on;
• Use the Museum’s collections and displays to engage and inspire visitors.
• Any other duties as assigned.

About you:

The ideal candidate would have experience in managing others in line with operational procedures, has a good knowledge of Microsoft based IT systems, is able to complete reports and complete these electronically, and has good management and team leadership skills.

Please note that holding an SIA door supervisors’ licence is an essential requirement of the role. Successful candidates without this licence must be prepared to attend and pass this training, and to complete the licence application process.

About the British Museum:

Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our virtual gallery.

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays.
• Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections.
• Interest-free travel, bicycle, and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

The interviews are expected to take place at the start of October.

If you have any additional needs that we should be aware of to support you with your application, please provide details to bmrecruit@britishmuseum.org.

We have a legal responsibility to ensure that employees have the right to work in the UK. If you currently do not hold the right to work in the UK, we can only sponsor a limited number of roles that meet eligibility criteria. To offer a sponsorship, the job role you apply needs to be in the list of eligible occupations: https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations. Additionally (with some limited exceptions), the role will need to meet the new minimum salary threshold of £41,700 or the going rate for the job, whichever is the highest. You can find more information here: https://www.gov.uk/skilled-worker-visa/your-job

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills, and experience.

We specifically encourage applications from candidates from ethnic minority groups who are underrepresented within our senior roles.

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.