Overview
Job Purpose and Summary
Canon UK is looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on…
This role will be responsible as a key member of the team for delivering best in class services, representing Canon onsite at a prestigious customers premises in Edinburgh.
The Senior DSO must work closely client stakeholders delivering a high-quality service that meets the specifications and deadlines outlined in the customer’s Service Level Agreement (SLA). You will act as the primary point of contact for Reprographic print and finishing queries, manage workloads, and ensure high-quality output. This role requires flexibility to support other services lines including goods-in, mail and courier functions, as well as supporting and maintaining printer and stationery hub, ensuring customer satisfaction and operational efficiency.
What we give
- Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
- Bonus – A discretionary bonus scheme that rewards you as you help us achieve our goals.
- Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
- Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
- Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
- Health & Wellbeing – Private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
- Employee discount – Up to 38% off products from our Canon store.
- Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.
What we ask
- Excellent time management skills will be used, as you plan and prioritise workloads, consider the technical and delivery requirements, to maximise the department productivity.
- Use your excellent communication skills, you will communicate with customers consistently and will have the confidence by asking, to understand their needs, and advising appropriate options for the requested services.
- Inform the Document Services Team Leader (DSTL) if overall workload and completion of key work is unachievable.
- Having a flexible approach to work, you may be asked to undertake any reasonable ad hoc duties as requested by the DSTL or Senior Management.
- Adhere to policies and procedures, escalating any recurring non-conformance to the DSTL.
- Demonstrate pride and professionalism in all facets of customer service and be accountable for your work completed on site.
- Supporting the DSTL, you will support the introduction of service enhancements and developments and will respond to customer requests, enquiries and complaints in a prompt and efficient manner, meeting demands pro-actively where possible.
- Ensure that all required records are completed and maintained and provided upon request to customers and/or the management team.
You will need
Salary – £23,810 to £26,760
Location – Edinburgh, EH3
Closing date – 29th August 2025
No agencies please
Further information
As the Senior Document Services Operator you will possess the following skills and expertise:
Must be / have:
- Expert knowledge in reprographics, document services, operating finishing equipment (e.g., guillotines, folders, creasers, comb, and wire binding machines).
- Prior knowledge of mail/courier processing services and use of online booking platforms for same-day, UK overnight, and international couriers.
- Experience in management and first fix, paper and toner replenishment within a managed print service an advantage.
- Results driven.
- Strong work ethic.
- High level of attention to detail.
- Excellent communication skills
- Customer Service and Engagement skills
- Team Player
Performance Measures:
- Timely delivery of services
- Budgetary control of all allocated cost
- Effective communication
- KPI measurement of activities
- Incident Management
- Customer satisfaction
Competencies:
- Focus on the Customer
- Apply High Standards of Accuracy
- Drive for Results
- Act as a Team Player
- Communicate Effectively
- Attention to Detail
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
