Overview
Online Manager – Hemel Hempstead, HP2 4AA
Job Title
Online Manager
Location
Hemel Hempstead
Employment Type
Full time
Contract Type
Permanent
Shift Pattern
Work Shift: Days
Hours per Week
45
Salary
Competitive salary plus benefits
Category
Store Management
Closing Date
8 September 2025
At Asda, we want you to find your everything. As our Online Manager, you’ll lead the store’s online shopping operation—ensuring customers receive a fast, accurate, and friendly service whether they choose home delivery or click & collect. You’ll oversee the picking, packing, and dispatching of online orders, making sure every item meets our quality standards, and every delivery is on time. You’ll manage a team of personal shoppers and delivery drivers, ensuring they’re motivated, well-organised, and focused on delivering a brilliant customer experience. You’ll also use data and insight to manage volume, improve efficiency, and respond to customer feedback. What makes a brilliant Online Manager: • Customer-focused: You understand the importance of convenience and reliability in online shopping and deliver it consistently. • Operationally strong: You’re confident managing logistics, order fulfilment, and delivery schedules in a fast-paced environment. • Tech-savvy: You’re comfortable using systems and data to track performance, manage capacity, and solve problems. • Leadership: You lead by example, support your team, and create a culture of accountability and service excellence. • Detail-oriented: You ensure accuracy, freshness, and quality in every order. • Adaptable: You thrive in a dynamic environment and can flex to meet changing customer demand. What you’ll bring: • Experience managing or supervising in a retail or logistics environment. • Strong organisational and planning skills. • A passion for leading teams and delivering great service. • Confidence using technology and data to drive performance. • Flexibility to work a range of shifts, including early mornings, evenings, and weekends.
Everything you’ll love
Alongside a competitive salary, you’ll get lots of other great benefits too, including:
- Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
- Discretionary company bonus scheme
- Access to an enhanced electric car scheme
- Free eye test for you and your nominated user
- Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
- Wagestream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
- Company pension
- Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
- Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
- Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
- Colleague recognition programme
- Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
