Service Administrator, Sytner Jaguar Land Rover Bristol

About the role

Sytner Jaguar Land Rover Bristol is looking to recruit a Service Administrator (Service Bookings) to join their fantastic Aftersales Department.
 
This role is a critical part of the running of a successful Service Department, you will support both the Aftersales Manager and Service Advisors to ensure clients receive the best service.
 
Working as a Sytner Service Administrator you will be responsible for making all client service bookings, liaising with the workshop to ensure effective booking in of work as per the diary system. Whilst the majority of bookings will be completed over the phone, there is a requirement for the bookings team to on occasion speak with clients face to face in the retailer environment.

About you

Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work.
 
We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment.
 
To be successful in this role you will be extremely organised, have high attention to detail and be a great team player.

When applying for this role please consider that we require candidates to have Customer Service experience as a threshold level of prior exposure and participation.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world’s most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.