Overview
Adult Services – Team Leader
Full time – 35hrs per week
Location: East Midlands Region
Salary: £35,199
Contract: Permanent
Closing date for applications: 5pm Tuesday 19th August 2025
Interviews will take place online via video conference – week commencing 25th August 2025
About Us
Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling. We operate the National Gambling Helpline, provide direct support for anyone who is affected by gambling, create awareness about safer gambling and support pathways, and encourage an effective approach to safer gambling within the gambling industry.
The Role
We’re recruiting a Team Leader for one of our regional services that supports people affected by gambling. This is a brilliant opportunity for someone who is passionate about leading and supporting staff, as well as having a client centred approach to recovery for our client group. We are rooted in change behaviour as a goal for those seeking support and, as the leader of a group of Gambling Support Practitioners, you will ensure that all our clients receive exceptional support and assistance from the team.
The Team Leader assists day-to-day activities of the service, and contributes to performance improvements, development of partnerships, engagement activity, and service growth. The role also includes performance monitoring and reporting, alongside assisting with delivery against contractual and financial requirements.
About You
You will have strong leadership and people management abilities and be someone who takes pleasure from being a compassionate leader, supporting individuals in their professional development, alongside setting and managing high standards in the performance and quality of the service provided.
You will have a keen determination to grow, develop and continually improve the service for those in need of our support, bringing the team with you to harness the collective strengths and talents of individuals.
Using your excellent communication skills to build and maintain relationships, you will seek opportunities to grow and develop the reach and impact of the service across a wide range of external stakeholders and communities across the region.
You will be located in close proximity to the region as the role requires hands on delivery and support across the area with both staff engagement as well as involved outreach in many locations and venues.
Key Responsibilities
- Provide day to day support to a team of Gambling Support Practitioners to ensure safe and effective interventions in supporting those affected by gambling
- Manage practitioners for their performance improvement and professional development
- Assist the Service Manager with strategic decision making based on operational understanding of service development needs
- Use service data to monitor, improve and develop the service
- Collaborate with internal and external stakeholders to enhance and improve service delivery particularly for increasing the access of support to those disproportionately affected by gambling but underrepresented in engaged support
- Support and develop Lived Experience involvement in service delivery and development
Benefits You Can Enjoy
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
- A generous Pension Scheme – we contribute 6% and you contribute 2%.
- Discretionary company sick pay from day one of service.
- Employee Assistance Programme – 24-hour support
Appointment is subject to a DBS check
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
Gamcare is an equal opportunities employer and don’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact recruitment@gamcare.org.uk and the team will be happy to help.
About the Company
Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
Gamcare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact recruitment@gamcare.org.uk and the team will be happy to help.
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
