Overview
Salary: £45000 per annum
Shift hours: Full Time
Senior Retail Operations Manager – Tottenham Hotspur Stadium
£45,000 per annum + excellent benefits including healthcare, wellbeing support, 23 days’ annual leave plus bank holidays, life assurance, meals on duty, and more.
We’re looking for an ambitious and motivated Senior Retail Operations Manager to join our passionate team at Tottenham Hotspur Stadium. In this integral role you’ll lead the delivery of a diverse and effective, high volume retail food and beverage operation at world-class matches and events. This is an exciting opportunity to drive retail operations and ensure a legendary experience for our guests at this renowned London stadium!
We are Levy
Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.
Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events – from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London – we bring experiences to life with passion and precision.
Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
Senior Retail Operations Manager – the role
- Leading first class non-match day and match day retail operations including event day coordination and logistics
- Training, leading, and inspiring your team to deliver exceptional service
- Managing costings and analysing financial data
- Ensuring that we are operating in line with our sustainability goals
- Operating and ensuring a consistently safe and secure environment in line with all relevant legislation and procedures
What we’re looking for
- Previous experience in a large-scale retail operations role
- Great people leadership and organisational skills – ability to engage and lead people
- A highly confident and positive mindset
- Strong understanding of EPOS and stock control systems
- Ability to analyse and evaluate information to deliver business objectives
- Excellent verbal and written communication skills
- Passionate about food, drink and customer service
- High level of professional standard and quality driven
What you’ll get in return
- Competitive salary with bonus and full company benefits
- 23 days’ annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits:
- 2 days’ additional leave after returning from maternity leave
- Day off for your baby’s first birthday
- Enhanced family leave
- Perks & discounts:
- Shopping, entertainment, and travel discounts
- 20% off Nuffield Health and 10% off PureGym memberships
- Financial wellbeing:
- Pension scheme
- Life Assurance
- Preferred rates on salary finance products
- Development opportunities:
- Professional subscriptions
- Ongoing training and structured career pathways
- Meals on duty included
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences – and shape the future of hospitality.
Reference: com/2107/91623001/52751553/SU
Location: London
IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within in the job advert above that the hiring company is looking to or able to sponsor applicants it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.
